Expert, Product Management - Toronto, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, we work together to move our company—and North America—forward.

Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.

You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us

Job Summary
The Expert, End User Services Product Management is responsible for translating business requirements into product roadmaps.

The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platforms products and solutions under their responsibility.

The Expert will achieve this based on user and business client feedback, alignment with System Architecture strategies and using reports and feedback from the Service Offering Manager and Product Manager.

This role ensures that the product and these evolutions meet CN's requirements Regulatory and Cybersecurity requirements, good market practices and modernization objectives.

The Expert, Product Management also oversees the operationalization of this roadmap.

Main Responsibilities

Customer Partnering - 40 %

Create a trusted relationship with customers and support leads, ensuring clear communication channels.
Translate customer and Business needs into solutions through formal product roadmaps.
Collaborate with other departments to define and improve requirements for products and solutions.
Manage the evolution pipeline or the creation of new products.
Collect highlevel business requirements to support the Portfolio Manager.
Provide support to Business Analysts in defining requirements.
Work with the Portfolio Manager and Integrators to ensure the clarity and accuracy of the project requirements.
Work with the Service Offering Manager to understand product cost, capacity, and licencing.
Work with Architecture to allow them to design solutions aligned with the needs.
Review the pipeline with Support Managers to take the operational reality into account.
Lead the annual budget process and service health assessment process.
Measure and manage customer satisfaction.

Evolving Product Roadmaps - 60 %

Provide an overview of innovative technologies that could impact the product portfolio
Manage and organize the Product Governance (POD) to formally approve the Product Roadmap and review with Sr Management the proposed initiatives as input for the financial planning processes
Pay close attention to product lifecycles and enable steady alignment as part of product management in collaboration with the internal technical Subject Matter Expert (SMEs)
Engage with Cybersecurity to assess security risks and factor the risk response plans into the Product Roadmap
Work with the Portfolio Manager and Integrator group to monitor the execution of projects visàvis the Product Roadmap
Work with the Architecture group to align the product roadmap with Architecture strategies and positions
Manage roadmap priorities. Facilitate definition and tracking of key metrics related to products (e.g. performance, financials)
Work with other Product Management experts and other stakeholders to identity and manage interdependencies ensure consistency between various products
Engage with vendors to understand and influence their product evolution based on CN's strategic needs
Ensure teams responsible for delivery do deliver products that meet requirements

Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel ( < 10%) within North America.

Requirements:

Experience

Relevant Work Experience

Minimum 10 years of relevant work experience
Experience of Product Management
Experience shaping, building, scaling and sustaining products
Experience with requirements analysis
Experience working with complex technology systems in large organizations
Minimum 5 years of leadership experience and overseeing deliverables.
Experience with requirements analysis

Experience in transportation logistic companies
Strong experience in the End User Services / Digital Workspace area: M365 suite with focus on MS-Teams and SharePoint, Atlassian Confluence, PC and Toughbook's in a Windows OS landscape, Software Packaging and Distribution, VDI, Printers, eFax, Mobility (iOS, Android operating systems and Mobile Device Management (MDM) systems Workspace One and Intune), IP Telephony (Cisco CUCM, IP Phones and Voice Gateways) and Contact Center Technologies (Genesys, Nice)
Any experience in one of the fields above is considered a