Retail Launch Consultant - Toronto, Canada - Shopify

Shopify

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Shopify is the leading omni-channel commerce platform.

Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping.

The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes.

Headquartered in Ottawa, Canada, Shopify currently powers over 2,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description:

Our growing Launch team works with established and emerging retail brands as they begin working with Shopify Retail.

Our mission is to help merchants through the onboarding journey from their initial commitment to using Shopify Point Of Sale (POS) all the way to 1st value.

Responsibilities

Ensure a fast, easy and satisfying launch experience for our new merchants using Shopify POS; meeting monthly goals
Act as a point of contact for merchants to lead them from kickoff to activation. This will involve scoping and building a launch plan, and leveraging resources and teams to provide the best merchant experience
Share your learnings & best practices with the rest of the Retail Onboarding Team and constantly improving and iterating

Qualifications:

An understanding of commerce best practices, including how to migrate merchants from other platforms into Shopify
A project management mindset. This is not a true project management role but does share similar skillsets (managing expectations and creating agreements)
Experience managing multiple accounts simultaneously
Excellent communication skills, comfortable with public speaking and facilitating training, not afraid of setting expectations and picking up the phone when needed
Organized and detailoriented
Quick problemsolving skills and ability to work effectively under pressure and short timelines

Additional Information

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