Customer Service Representative - Toronto, Canada - GFL Environmental Inc.

GFL Environmental Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Represenative will assist in selling and promoting GFL's solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.

Assist outside sales representative with appointment setting, customer tracking and quotations.

Key Responsibilities:

Communicate clearly and concisely with ontheroad employees to give instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve, within established guidelines, customer questions and concerns.
Monitor, resolve, document, and report all customer complaints, driver route sheets and callin sheet and all customer problems relating to operations and coordinate with sales.
Track customer information and concerns and enter data into database.
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
Maintain new account files.
Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
Provide timely and accurate information regarding missed stops or other customer concerns.
Generate callin work orders for drivers
Take web request and process payments by phone.
Process customer payments via internet and take cash payment's as needed.
Enter new subscription residential accounts into system.
Run credit checks on new customers.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

We seek to hire individuals with diverse characteristics, backgrounds and perspectives.

We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.