Customer Service Representative - Calgary, Canada - Apps Cargo Terminals

Apps Cargo Terminals

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our "core values" of integrity, respect & continuous improvement.

Our motto is "we promise performance, we deliver service" and our team is an integral part of this.

As part of our continued growth, we are looking for a
Customer Service Representative (LTL Division) who will interact with customers to provide and process information in response to inquiries, concerns & requests.

This role reports to the Office Manager. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines.

EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY

Responsibilities:

Create freightbills
Update forms & reports
Manage customers' accounts
Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments
Follow up on customer interactions
Answering telephone
Willing to work occasional extended hours as required
Other duties as required

Qualifications & Key Competencies:

Grade 12 graduation
1 year experience working in an office environment
Proficient knowledge of Outlook, Word and Excel
Experience AND Knowledge of customer service principles and practices
Ability to communicate effectively both orally and in writing
Good analytical and mathematical skills
Strong organizational skills; attention to detail
Ability to meet deadlines
Excellent problemsolving skills; ability to resolve issues effectively and efficiently

Hours and Location:

Monday to Friday: 07:00 15:30
Terminal Location: Calgary, AB

Remuneration:

$45,000 - $50,000 per year based on experience

Benefits:

A supportive work environment
Medical benefits plan
KPI Bonus plan

Intended Job Posting Audience:

Anyone who can legally work in Canada

We thank all applicants for their interest however only those selected for an interview will be contacted.
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Please note that Apps Cargo Terminals is an Employment Equity company_

Salary:
$45,000.00-$50,000.00 per year

Benefits: