General Manager - Vancouver, Canada - BGIS

BGIS

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Who We Are
BGIS is a leading provider of customized facility management and real estate services.

With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses.

Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The General Manager is an experience detail oriented, business executive, that will create and execute a comprehensive Account plans for launching innovative services with a strong focus on value, Customer Service and compliance.

They will be responsible for fostering a culture of care and success, emphasizing physical and emotional safety, while also gaining a deep understanding of the business's financial details, for both the client and BGIS budgets.

They will develop a client-focused strategy by anticipating needs, review and analyze key account data for risks and opportunities and pay attention to competitor engagement clues.

Ensure a thorough understanding of contract details, using judgment and mindfulness to identify potential risks and opportunities.

The General Manager, is an action oriented role that will oversee high-performing teams that prioritize people engagement and development and promote a culture of problem-solving and asking for help to achieve success and deliver solutions.

Build credibility and trust by engaging experts, being responsive, and demonstrating accountability through follow-up and ensuring commitments are met, all while encouraging innovation through curiosity and healthy disruption.

They will be responsible for promoting collaboration and respect to bridge account, product line, and corporate functions for excellence, while emphasizing meaningful relationships with people, clients, vendors, and BGIS Enterprise.

Encourage diversity among stakeholders, deliberately fostering inclusivity, and drive employee involvement through initiatives that create opportunities for all.

**KEY DUTIES & RESPONSIBILITIES

People Leadership and Integration

Responsible for the leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) of various roles and functional areas ensuring their success
Build and organize for the optimal integrated construct that is most effective in delivering client services
Accountable for the engagement, inclusion and management of all employees regardless of their functional area

Account and Relationship Management

Accountable for strategic account management and meeting business goals for both the client and BGIS
Continuously engages clients in discussions to understand and anticipate needs and identify additional services. Recommends and sells pullthrough of additional services
Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
Acts as the focal point of escalation for issues pertaining to the assigned account(s)
Position level of client representatives with whom this position typically interacts with are typically at the senior management and executive level
Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives
Provides quarterly value reporting to substantiate value creation to clients
Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio

Governance, Compliance and Risk Management

Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved
Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements
Collaborates with relevant Contributors and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.
Interprets key business risks and plans for mitigation

Business Account Management & Financial Management

Ownership and accountability for achieving financial targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements
Directs the account team and collaborates with relevant contributors in the continuous identification and implementation of best practices;