Accounts Receivable Clerk - Guelph, Canada - GROWMARK Canadian Retail

Description

Accounts Receivable Clerk - GROWMARK Canadian Retail - Guelph, ON

GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance.

In addition, GROWMARK owns FS PARTNERS and UPI Energy FS, as well as the FS trademark used by affiliated member cooperatives.

GROWMARK is large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits.

General Accountability:

• This position is accountable for the processing and maintenance of customer accounts by using established credit and collection procedures

Reports To:


Supervisor, Accounts Receivable
Location:
Central Office, 105 Silvercreek Parkway North, Guelph, ON
Specific Accountabilities:

• Process credit memos and cheque requests as required.
• Manage communication as with Third Party Collections.
• Post returned cheques for all accounts and prepare NSF letters. Follow up with customer to collect the payment.
• Post declined credit card payments for all accounts and prepare declined letters. Follow up with customer to collect the payment.
• Contact the customer for expired credit card information.
• Post NSF and returned payments for Pre-Authorized Payments accounts. Follow up with customer to collect the payment.
• Amend account information (address changes, etc.).
• Process EFT payments from all banks.
• Process monthly discounts for customers as required.
• Manage the John Deere program.
• Reconcile customer accounts.
• Responsible for posting payments to customers' accounts per customer instructions.
• Process credit card payments for cash customers.
• Update customer credit card information securely.
• Address Budget customer inquiries and provide info as to how amounts were calculated.
• Provide customer with documentation as well as instruction to be set up for pre-authorized payments.
• Provide banking info to supervisor to set up customers for automatic payments.
• Have a full understanding of our business and the processes in place to maintain effective customer service.
• Ensure that all items on a daily deposit are posted to either a customer or G/L account.
• Ensure unposted payments are identified and logged.
• Investigates miscellaneous cheques with no back up for proper reconciliation.
• Process mailers as needed.
• Re-produce statements and invoices as requested by the customer.
• Be able to support any customer inquiries regarding our online customer portal.
• Consistently review processes and recommend enhancements to improve efficiency of the system.
• Understands and adheres to Company Credit Policy.
• Understands and follows Company Health and Safety policies and procedures.
• Other duties as assigned

Requirements:

• To perform this job successfully, an individual must be able to perform each specific accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform specific accountabilities.
• Secondary school diploma (minimum)
• Intermediate Microsoft Office skills
• Strong organizational skills and attention to detail
• Professional telephone skills and ability to provide high level of customer service.

Working Conditions:

Indoors with mínimal physical effort required


Disclaimer:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

GROWMARK, Inc.

strives to provide a benefits package that delivers competitive pay for performance, recognizes your dedication to our mission and helps us attract and retain the highest caliber of talent.

The cornerstone of our benefits package is the company funded health and dental plan for full time employees, as well as an employer matched defined contribution pension plan, along with life and disability insurance.

Job Segment:
Clerical, Administrative