Management Services Officer - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job ID: 37909

Job Category:
Human Resources

Division & Section:
Parks, Forestry & Recreation, PFR Management Services

Work Location:
Metro Hall, 55 John Street, Toronto

Job Type & Duration:
Full-time, Permanent Vacancy

Salary:
$78, $98,571.00

Shift Information:
Monday to Friday, 35 Hours Per Week

Affiliation:
Non-Union Management

Number of Positions Open: 1

Posting Period: 31-Jul-2023 to 15-Aug-2023

Reporting to the Manager Strategic Workforce Management in the Parks Forestry & Recreation Division (PF&R), the Management Support Officer will provide divisional leadership and guidance in the areas of Auditor General Investigations, workplace and harassment investigations, labour relations, staff support and divisional communication.

The Management Services Officer will also provide consultative services and support to management in workplace investigations and in the administration and implementation of legislations, policies and procedures and collective agreements that will enable them to manage, train and develop the workforce and make business decisions for their operations.

Major Responsibilities:

Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Performs the function of lead investigator for workplace violence and harassment investigations for all the branches and external complaints. Liaises with Employee Relations and Human Rights office when required.
Investigates, coordinates, schedules and reports out on human rights and harassment complaints; Fraud and Waste complaints from the Auditor General's Office by researching and obtaining all documentation, scheduling meetings, writing interview questions, conducting interviews, writing all correspondence and investigative reports, developing recommendations and addressing compliance issues in a timely and efficient manner.
Obtains all documentation, organizes and conduct meetings, develops questions, develop recommendations and ensure compliance issues are addressed.
Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Provides leadership, advice and recommendations to management staff on a wide range of issues affecting PF&R such as recommendations, divisional policies, operational issues, divisionwide training initiatives, new project and policy implementations and labour relations.
Provides timely and accurate project management leadership, including research, analysis and document preparation on specific issues while ensuring effective teamwork and communication, high standards of work quality and organizational performance.
Attends arbitrations, mediations and grievance meetings with unions, explores settlement options, keeps records and documentations, and makes recommendations for grievance hearings, mediations and arbitrations on behalf of the division. Ensures the quality and consistency of grievance hearings and responses through the development and implementation of consistent standards and procedures.
Provides support to PF&R in the preparation of information for Collective Bargaining. Coordinates information gathering, develops comparison library and monitors settlement trends. Liaises with Finance, People & Equity, Legal and others to secure necessary information.
Performs the function of District Lead in the coordination of labour disruption contingency planning, including the authorization of staffing, scheduling, training and responsibilities for PF&R Division. Represents the District at cluster meetings and Citywide briefings.
Provides leadership around the design, development and implementation of customized learning maps, training plans, training opportunities for staff, programs and communication strategies for branch and divisional training.
Represents the division on interdivisional projects, committees, teams and at citywide meetings.
Liaises and prepares correspondence with other divisions, councillors, internal and external partners.
Works with management staff and representatives from other divisions to identify and resolve problems related to efficiency in the operations and establish processes and procedures in a cooperative and collaborative manner.
Researches and prepares reports, briefing notes and presentations for the division's senior management team, divisional meetings, mediation, arbitration, Council and Standing Committees.
Develops and maintains a monitoring system for issue tracking such as complaints, labour related issues, health and safety, staff training and project management.

Key Qualifications:

Postsecondary education in Labour Relations, Human Resources, or a discipline pertinent to the job function and/or equivalent combination of education and experience within a unionized environment.
Considerable