Customer Support Agent - Montreal-nord, Canada - CTM International
4 weeks ago
Description
Forno Appliances is looking for a Full Time Technical Support Agent:- Lower the Cost of Living with Forno Appliances_
When the Forno line of products was created, we had only one goal in mind: To provide the best state of the art kitchen appliances to consumers just like you and me at a fraction of current retail prices.
Join a fast paced, dynamic and supportive team
Responsibilities:
- Conduct diagnosis evaluate customer requests
- Monitor our Support and Parts channel to provide knowledgeable, personable and timely responses to customers.
- Coordinate with internal teams to ensure Part shipments, replacement orders and service calls are being followed through
- Evaluate customer warranties
- Dispatch service calls
- Accurate data entry for reporting on daytoday customer solutions/parts shipped/dispatch service calls booked
- Providing outstanding customer service
Qualifications:
- Experience in appliance repairs / installs / maintenance preferred
- Ability to multitask, organize and prioritize work
- Followup on pending tasks
- Excelled verbal, written and interpersonal skills (English a must)
- Basic Excel knowledge an asset
- We provide full training, but prior experience in customer service is preferred
Salary:
$42,000.00-$45,000.00 per year
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
One location
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