Service Dispatch/Coordinator Bilingual - Guelph
11 hours ago

Job description
Company DescriptionEFI Sales Ltd.
is a leader in the commercial foodservice equipment industry, known for its commitment to quality, reliability, and exceptional customer service.
We take pride in standing behind our products and providing reliable solutions to meet customer needs. Our team is dedicated to delivering the highest standards of service and support to the industries we serve.Role Description
The Bilingual Service Dispatch/Coordinator is responsible for supporting daily service operations by handling incoming service requests, creating and dispatching service calls, monitoring work orders, providing follow-up, and ensuring consistent communication with the service team and internal departments.
Key Responsibilities- Receive, analyze, and process incoming service requests via telephone and email in both English and French.
- Coordinate service calls with service providers by scheduling and dispatching to ensure prompt service.
- Maintaining accurate records in service software, creating and updating service work orders.
- Ensuring service calls are completed and handling all follow ups.
- Provide direction and instructions to assist customers with proper operation of their equipment.
- Identify parts and pricing, process parts orders and follow up to ensure parts are delivered to service providers.
- Provide warranty policy information as required.
- Collaborate with other departments to ensure prompt and complete service.
- Verify and process service provider invoices.
- Work closely with Technical Support to resolve issues with equipment in the field.
- Update knowledge on new and existing products to enhance the quality and effectiveness of warranty and service support.
- Strong verbal and written skills in both English and French.
- Excellent multitasking, organizational, communication and time management skills in a fast-paced environment.
- High attention to detail regarding data entry, scheduling and maintaining work orders.
- Competence with computer systems, including Microsoft Office (Outlook, Excel, Word) and service management software.
- Previous experience in dispatch, service coordination or administrative support role, ideally in technical or foodservice equipment.
- Basic knowledge of commercial refrigeration is an asset.
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