Retail Is Support - Vancouver, Canada - Arc'teryx

Arc'teryx

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity at ARC'TERYX:

Meet Your Future Team:

The Retail IS team supports our retail stores and business and interacts with our Store employees and guests to ensure IT infrastructure is running smoothly. This team generates new ideas and technology that benefits our retail business to operate efficiently and more effectively. Our goal is to keep our retail store technology uptodate and allow our retail team to focus on their daily routines.

If you were Retail IS Support now, here are some of the core activities you would be doing:

Providing first-line technical support for all Arc'teryx Retail users and systems
Actively monitoring the retail ticketing system and respond in a timely manner, escalating tickets to the proper support channel as required
Performing new user setup for the windows and IOS systems
Performing functional and user system testing on new hardware and software products
Developing system reports and performing ad hoc data queries for management reporting purposes
Supporting the Manager, Retail IS in specific tasks and projects
Partnering with vendor support contacts to resolve technical problems with desktop computing equipment and software

Here are some of the things you could be working on in the future:

Testing and supporting the new technology and services coming to our retail stores
Identifying the root cause of our Retail IT issues and suggesting proper solutions
Assisting with Retail IS Projects including new store openings

Are you our next Retail IS Support?:

You have access to a car or reliable transportation and are able to travel to our local stores as required
You have the ability to work, as required, after regular business hours and on weekends through an oncall rotation program to support our retail stores
You have a basic understanding of network related technologies and terminologies (switches, routers, etc.)
You have strong communication skills and the ability to effectively explain concepts and processes to endusers
You have the ability to create basic deployment project plans, track progress and complex deployment projects through to completion
You consistently and properly document new processes and update existing documentation
You are open and able to participate in a rotating oncall schedule for 24/7 support
You are proactive in identifying the root cause of issues, seeking the best solutions with an unwavering commitment to do what is right
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.

We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.

We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values.

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together.