Bilingual Technical Support Representative - Brampton, Canada - Canon Canada

Canon Canada

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader.

Canon's corporate philosophy is Kyosei:
all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.

Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to be self-motivated and driven and to contribute from Day 1.

We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer
comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Come and join our team and reap the rewards as we work to take Canon to the next level

Bilingual (English-French) Technical Support Representative

Call Center - 7 Hour days - No Weekends or Evenings
Parlez vous en français et anglaise(e)

Are you tech savvy?

Do you enjoy helping people resolve technical issues?

NOTE:
Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday

Key Responsibilities

Define, diagnose and troubleshoot consumer product problems.
Assist customer with stepbystep problem resolution
Ensure appropriate escalation of noncompleted matters
Offer presales assistance when applicable
Answer telephone inquiries daily ensuring various key performance metrics such as Call
Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
Enter all telephone customer inquiries into CRM database
Complete all telephone inquiries according to established quality assurance guidelines

To Succeed, You Will Need:

-
French and English proficiency (mandatory):

High school diploma; Post-secondary education is preferred
13 years experience in a call centre or customer service environment
Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
Strong computer and technical skills to troubleshoot driver installations and products
Ability to organize time, set priorities and multitask in order to meet KPIs
Proven customer relations skills with professional and courteous telephone manner
Exemplary written and oral communication skills

Why Join?

HYBRID WORK

BENEFITS

Comprehensive health coverage plan that includes medical, dental, and vision
Life insurance, disability, and wellness programs
Vacation, Paid Personal Time, and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships, and more

EMPLOYEE PERKS

Free Coffee and snacks
Onsite cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
Community involvement

COVID-19 SAFETY PRECAUTIONS

Canon is committed to the health and safety of our employees, customers and communities.

Join our team and reap the rewards as we work to take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation.

Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit