IT Specialist- Infrastructure and Network - Toronto, Canada - Reflex Integrated INC
Description
IT Specialist -Infrastructure and Network
Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end to end IT solutions to support existing and growing business needs for clients across North America.
We are a dynamic and rapidly growing company that is looking for a skilled
IT Specialist -Infrastructure and Network to join our Toronto office.
The role is based in our Toronto location and is a full-time permanent position.
Due to COVID-19, the role will temporarily be a combination of work from home and work from the office/client sites.
Roles and Responsibilities
- Own and manage customer specific and corporate
- Be a third line escalation point for the customer's need as part of the standard and designated support and/or projects. Participate on the onCall rotation schedule for afterhours L3 Issues.
- Track & monitor customer status and identify both areas of concern and growth opportunities.
- Design, implement and monitor cloud infrastructure as needed.
- Implement adequate monitoring tools, policies, and audits.
- Practical knowledge of SOC2 and ISO270001 standards implementation and requirements.
- Document detailed information regarding the technical issues, maintenance, and troubleshooting efforts relative to product configuration.
- Provide support for the Reflex teams by troubleshooting and resolving software, pipeline, and infrastructurerelated issues with an eye to automating those issues away.
- Provide guidance and help resolve escalated issues related to security, backup, and redundancy strategies. Educate technical staff on security best practices.
- Explore and evaluate new and emerging software tools, technologies, and practices.
- Contribute to the everexpanding Knowledge Base on an ongoing basis.
- Prepare reports on programming project specifications, activities or status.
Qualifications and Experience
- Experienced Support Engineer Level3/T
- Required.
- Minimum 8 years of progressive IT experience working in a complex environment with many distributed sites
- University/College degree in a relevant field of study (Computer Science/Engineering/Systems). Technical certifications/Training (A+, Network+, CCNA, MCP, MCSE, ITIL, etc.) is an asset
- Must have working knowledge and understanding of Microsoft Windows server environments, concepts, and technologies
- Working experience with a Cloud, SaaS technology provider is an asset
- Knowledge and understanding of Security protocols and standards
- Knowledge and understanding of networking environments, concepts, and technologies
- Experience in a managed desktop environment (Citrix, VMware)
- Experience in a virtualized environment (VMware, Hyper-V)
- Experience with Wireless technologies (Cisco, HPE-Aruba, Ubiquity)
- VoIP telephony expertise (Lucent, Avaya, UC)
- Strong computer skills with an emphasis on System Admin, Networking, Servers, Cloud services (Azure,Office 365, AWS, GCP.) is required.
- Proven excellent troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
- Excellent problemsolving skills. Ability to identify issues, plan and suggest the best solution within the right context to address them.
- Excellent oral and written communication skills with a passion for working with customers in a professional manner.
- Ability to adapt and work efficiently in a rapidly changing dynamic environment.
- Team player. Ability to work with people (clients and internal staff) in a professional manner.
- Ability to work independently as well as part of a team
- Selfmotivated mindset to drive results, proactive and with a sense of ownership.
- Open minded and with a willingness to learn and improve.
- Ability to work outside normal working hours, as required.
- Direct Reports: None
Benefits
- Extended health care (including prescription drugs)
- Dental and Vision care
- Disability insurance
- Life insurance
Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Onsite parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
COVID-19 considerations:
COVID-19 considerations:
Due to COVID-19, the role will temporarily be a combination of work from home and work from the office/client sites.
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Infrastructure: 3 years (required)
Work Location:
Hybrid remote in Toronto, ON
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