Account Manager - Toronto, Canada - Uber

Uber

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Role

The Client Success Specialist and Account Manager roles are a great opportunity to demonstrate your relationship management, analytical and commercial skills.

This role focuses on post-sales of Small-to-Medium Sized Business, by deepening the relationship with a consultative approach, providing data-driven insights that help increase engagement, foster retention and grow revenue.

Client Success Specialists and Account Managers are critical to our business strategy and to the success of our merchants in the app.

What You'll Do

Actively manage and grow a book of business of multiple SMB merchants by building and executing your commercial strategy
Serve as a business consultant to ensure merchants make the most out of experience of partnering with Uber Eats including business reviews, upselling, identify growth opportunities, among other activities
Build processes and standardize bestpractices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, solve potential issues and questions of merchants
Track and improve merchant KPIs and OKRs to understand their success, issues, or opportunities
Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

At least 5+ years of experience in sales, operations, account management, or similar functions
Proficiency in data analytics and excel skills
Portfolio Management
Negotiation & Deal Making
Stakeholder management
Fluent in Mandarin or Korean would be a plus (not a hard requirement)

Preferred Qualifications

Outstanding work ethic and attention to detail
Willingness to roll up your sleeves, and get in the weeds with our highest value partners
Excellent communication
Strong critical thinking ability
Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
Proficiency in Salesforce and SQL are a plus