advanced product service expert - Alton - beBeeProductSupport

Job title: Product Support Specialist

Description

Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for delivering exceptional product and technical support to clients across North America.

• Troubleshoot complex backend issues including data discrepancies, imports/exports, and performance concerns.

The ideal candidate will have advanced SQL capabilities, strong proficiency in Windows environments, and excellent written and verbal communication skills. They should also possess a proactive problem-solving mindset and a desire to take ownership of technical challenges.

What You Will Do

• Deliver customized technical services to meet client needs and maximize retention and satisfaction.


• Troubleshoot database management system (DBMS) issues through hands-on experience with systems like SQL Server.


• Persistently work with users to fully understand their requirements while ensuring long-term engagement throughout all phases of the project cycle from pre-project planning through project execution completion.
  The successful candidate should thrive in an environment where collaboration is key especially working closely alongside colleagues operating under high-pressure deadlines which ensure customer demands receive expedient service delivery levels exceeding projected targets every time maintaining quality assurance processes consistently effectively improving business strategies moving forward implementing structural enhancements accordingly managing developments proactively focusing growth.