Order Desk Representative - Oakville, Canada - Reunion Coffee Roasters
1 week ago
Description
Reunion Coffee Roasters is currently seeking an enthusiastic, detail-oriented, and knowledgeable
Order Desk Representative who will provide our customers with professional and courteous assistance to ensure their satisfaction in all dealings with our company.
Our new Order Desk Representative will promote appropriate products and services while addressing any customer concerns, all while generating loyalty and increasing sales.
As passionate coffee enthusiasts, the Reunion Coffee Roasters team is dedicated to one common goal: producing great coffee in a sustainable, accessible, and approachable way.
From sourcing to production to distribution, our practices reflect the sustainability and quality that we're known for in the specialty coffee industry.
As a family business committed to making a difference, we rely on our employees to know and uphold the values that define the company:integrity, courage, collaboration, excellence, and communication.
In turn, we ensure that our employees can be proud to work for us by taking care of them and making Reunion a great place to work.
Our Oakville headquarters houses our offices and our 30,000-square-foot roasting facility/warehouse. We've been named one of Canada's Greenest Employers and one of Canada's Top Small & Medium Employers. We care about our employees and do our best to give them a great working experience.On a practical level, you will:
- Answer any incoming calls and forward as necessary;
- Respond promptly and professionally to customer inquiries;
- Handle and resolve customer complaints;
- Solicit and relay customer feedback to improve service;
- Direct requests and unresolved issues to the designated source;
- Track and follow up on orders as necessary;
- Process, distribute, and file invoices.
- High school diploma required;
- Three years' experience in customer service preferred;
- Proficiency with MS Word, Excel, and Outlook;
- Written and verbal fluency in English;
- Mathematical literacy (percentages, discounts, arithmetic, etc.);
- Interpersonal skills to work effectively in a diverse working environment;
- Strong attention to detail.
This requires the work of every member of our company to ensure that Reunion Coffee Roasters is equitable, diverse, inclusive, respectful, and protects the human rights of all employees, including those groups protected under the Ontario Human Rights Code.
Job Types:
Full-time, Permanent
Salary:
$50,000.00-$52,000.00 per year
Benefits:
- Commuter benefits
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 3 years (required)
Ability to Commute:
- Oakville, ON L6J 7X6 (required)
Work Location:
In person
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