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- Under supervision of the Regional IT Services Manager (or designate) directly provide onsite support for a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals mobile phone/PDAs network printers, server and network hardware equipment, computer room/network wiring closet facilities, and phone systems
- Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems
- Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager
- Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible 'faces' of IS
- Directly provide onsite or work with third party vendors support a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phones, network printers, server and network hardware, Warehouse Management equipment, computer room/network wiring closet facilities, and phone systems
- Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate
- Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate
- Conduct software testing and installation in support of application packing and deployment
- Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution
- Management – responsible to ensure standard McCain PC images are applied and maintained on McCain assets
- Enrolled in a relevant college or university program
- Nice to have general networking technologies including Wireless LANs
- Minimum technical certifications, A+, preferred Microsoft certifications
Tech Student/Intern - Florenceville-Bristol, Canada - McCain Foods
Description
Position Summary
We are looking for an IT Summer Student to join us for a 3 month period, starting in late May or early June.
This position will be required to be in the office five days per week (Monday-Friday).
Reporting to the Regional IT Services Manager, the IT Summer Student will:
Your Responsibilities
Things You Need to be Successful