Communications Agent - Edmonton - West Edmonton Mall

    West Edmonton Mall
    West Edmonton Mall Edmonton

    1 week ago

    $60,000 - $110,000 (CAD) per year *
    Description

    St NW, Edmonton, AB T5T 4J2, Canada

    Job Description

    Posted Thursday, February 5, 2026 at 9:00 a.m.

    The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.

    PRIMARY RESPONSIBILITIES:

    • Receiving calls for service and complaints from the public and/or facility staff.
    • Monitoring all existing alarm systems.
    • Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or "Failure notifications" of the various WEM systems.
    • Creating reports, complete check sheet logs and file paperwork as required.
    • Maintaining current files and inventory of communication centre office supplies.
    • Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
    • Other duties as required.

    DESIRED QUALIFICATIONS:

    • Must possess initiative and the ability to work well independently.
    • Must have a working knowledge of computers and office based software programs.
    • Must be 18 years of age.
    • Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
    • Must be of good character and be one who acts in a lawful and ethical manner.
    • Must work as part of a team.
    • Previous communication centre experience is an asset.
    • Education and/or training in communication and related fields.

    TERMS OF EMPLOYMENT:

    • Working 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays
    • Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.
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    * This salary range is an estimation made by beBee
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