Service Coordinator, Outpatient Stroke - Toronto, Canada - University Health Network

Description

Company Description

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site: University Centre, Toronto Rehab
Department: Outpatient Services, Brain and Spinal Cord Rehab Program, Stroke
Reports to: Allied Health Manager
Scale/Grade: D0:08
Salary: $ - $ per hour
Hours: hour per week
Status: Temporary Full-Time (1 Year)
Closing date: May 3, 2024

As an integral member of the outpatient team, the Service Coordinator role is responsible for planning, organizing, directing, coordinating, and evaluating activities related to patient admission and discharge within the Program. The primary responsibilities include but are not limited to reviewing and triaging all program referrals to identify most appropriate care based on patient needs, including redirecting referrals to internal and external providers; conducting patient admission intakes; scheduling patients for therapy, ensuring all clinicians are scheduled with 5 patients a day; communicate effectively with referral sources, demonstrate flexibility in dealing with competing priorities and deadlines; performing utilization review activities to facilitate and streamline patient admission, discharge and flow; developing and monitoring quality indicators related to admission and discharge planning; implementing and coordinating a patient-centered care plan with patients, family members, significant others, and the interprofessional team; providing a link between the hospital and community agencies; providing leadership within established community networks that serve to optimize overall health system flow, including Toronto Stroke Network and GTA Rehab Network; liaising and establishing contact with members of the interprofessional team and appropriate community agencies to obtain, provide or exchange information relating to patients' psycho-social functioning and health care in the past, present and future; acting as a clinical resource for the inter-professional teams by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs; establishing and maintaining a systematic review and assessment of departmental capacity; rendering services for the immediate benefit of the hospital and the community; compliance with and commitment to patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients, participating in relevant research activities, program development and quality improvement projects, etc. as required.

Qualifications

• Bachelor's degree with a clinical background , health related field

• Member in good standing of the respective college (as applicable)

• Minimum of 3 years experience in a patient care environment (rehab environment preferred)

• Experience in an outpatient environment preferred

• Experience in the field neurological injuries an asset

• Proven abilities in project planning, implementation and evaluation required

• Excellent computer skills required (Word, MS Outlook and Excel required, Access preferred)

• Excellent interpersonal skills

• Knowledge of standards of practice and applicable health care legislation

• Experience working with inter-professional teams required

• Self directed individual with the ability to work both independently and in a group setting

• Demonstrated leadership abilities and experience required

• Excellent decision making skills required

• Excellent verbal and written communication skills required

• Excellent organizational and time management skills required

• Successful completion of Basic Life Support (C level) Heart Saver plus (Canada)

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.