Logistics Coordinator - Burlington, Canada - CS-1 Transportation Inc (Non-asset 3PL)

CS-1 Transportation Inc (Non-asset 3PL)

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CS-1 Transportation is a leading 3PL Freight Broker. We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in The Growth years in a row. We are looking to add to our dispatch team.

Position:
Logistics Coordinator

Hours:
Monday to Friday (8 hours)

Location:
Head Office South Service Road, Burlington, ON
- *This is an office based position_

Main Purpose of Job:

The Logistics Coordinator will need to enter orders into the TMS system.

They will need to find trucks for customer orders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectation of our customers.

Trace and track loads on weekends.

Reports to:
Operations Manager

Duties and Responsibilities:

Field and direct all incoming phone calls as required
Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise.
Carrier search and rate negotiation (accessing TMS History as leverage)
Dispatching contracts to carriers, with all/any special instructions, once rate has been agreed upon
Confirming customs broker information and entering into TMS
Saving all documents (BOLS/Customs docs/Packing lists) to the server
Ensuring Carriers have insurance, and an acceptable safety rating before securing
Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.
Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer

Additionally, you will be crossed trained how to work in customer service, especially on weekends:

To handle all aspects of the company's operations from phone calls to dealing with carriers
To track and trace current loads
Collect POD from carriers within a reasonable amount of time
Add carrier packets and update profiles
Update shippers and consignee profiles
To assist in saving documentation, customs docs and facilitating the docs to carriers

Qualifications:

Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail takes pride in work
Multitasker with strong ability to prioritize effectively
Ability to adapt to new software with strong typing skills
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Excellent problemsolver skills, very resourceful
Strong ability to prioritize effectively
Proficient in Microsoft Office Suite or related software
Takes pride and ownership of work
Experienced building relationships with carriers negotiating rates
Min. 1 year of Transportation Management Software (TMS) experience required
Transplus or Fleet Manager experience is a plus
Min. 1 year (3PL nonasset based) Industry experience required
Proficient with Loadlink, TruckMate or other related technologies is a plus

Working Conditions:

Shift: Monday to Friday (8 hours)
Hours: 7:30am4pm

Job Types:
Full-time, Permanent

Salary:
Based on experience ($45,000 - $65,000)

Job Types:
Full-time, Permanent

Pay:
$45,000.00-$65,000.00 per year

Benefits: