Pss Team Lead - Williamsburg, Canada - J.W. MacIntosh Community Support Services

Description

• Management &

• Oversee the daytoday operations of the Personal Support Services and Homemaking programs including, but not limited to, Assisted Living Services, Supportive Housing Services, Respite Services, Homemaking Services and Going Home Program.
• Design the parameters and overall direction of the Programs based on the Centre's strategic goals, donor requirements, client needs, standards of assessment, and best practices.
• Work closely with PSS Supervisors on issues related to service delivery, challenges, changes, directions and evaluation of primary care services.
• Ensure that primary care staff work collaboratively with the entire interprofessional team at the Centre to support a comprehensive service offering.
• Ensure the programs contribute to community education and awareness activities.
• Ensure coordination of services while managing various projects.
• Investigate new programs and identify new trends and program development.
• Advocate on behalf of client groups to ensure specific needs are met.
• Ensure policy and procedures are implemented in programs and participate in the ongoing review and development of same.
• Ensure program objectives meet the identified needs and are in compliance with the Centre's overall mission, legislation, as well as funder guidelines.
• Provide direct services to clients as required.
• Financial Management and Reporting_
• Prepare annual program budgets in consultation with the Operations Manager and Executive Director
• Monitor program expenditures and identifies areas where budget changes are required.
• Liaise with funders in consultation with Executive Director
• Ensure proper documentation of expenditures
• Prepare reports for the Ministry and and/or other funders
• Human Resources & Supervision_
• Plan human resource needs for primary care.
• Participate in the recruitment, hiring, training and evaluation of program staff, students and volunteers.
• Provide support, policy direction and advice to program staff.
• Ensure that program staff function well within the program's team as well as within the Centre
• Provide regular consultation and case review with program staff (team and individuals) and monitors work.
• Provide supervision and direction to program staff (team and individuals).
• Conduct regular performance reviews of program staff and makes recommendations regarding probationary periods, salary increases and discipline to the Executive Director.
• Participate with program staff in the development of team strategy & individual work plans that take into account service needs, centre outcomes and personal development needs.
• Ensure ongoing training for program staff.
• Centre Management_
• Attend team meetings, management meetings, staff meetings, staff development activities, and other meetings as required.
• Participate in Centrewide activities including fundraising and outreach initiatives, time permitting.
• Work with team members to promote client issues.
• Ensure that communication allows for and encourages program collaboration with other programs (coveroff, etc.)
• Ensure the health and safety of the employees and the workplace.
• Perform other related duties as assigned by the Executive Director
• Quality Assurance_
• Work with management and frontline staff to develop and maintain Quality Improvement Plans, using best practices for daytoday operations;
• Practice in accordance with the quality and risk management framework of the organization (i.e. universal precautions, etc.)
• Demonstrate knowledge of components of quality and risk management (i.e. infection control, client safety, incident reports)
• Participate in the quality improvement process, including program evaluation and performance measurement
• Seek input from clients to assure that service meets expectations (i.e. client surveys)

• RN/RPN with a current license with College of Nurses
• Demonstrated ability to develop, implement and evaluate programs, budgets, and manage human resources.
• Experience working with seniors, knowledge of agerelated health conditions, and demonstrated understanding of senior issues and service systems.
• Comprehensive knowledge of community services and commitment to client centred care;
• Demonstrated commitment to client safety;
• Strong commitment to quality services, clientcentred care and being a collaborative team member;
• Current CPR & First Aid Certificate;
• Excellent oral and written communication skills in English (required) and French (asset);
• Excellent organizational, problemsolving and project management skills.

• Minimum 3 years of experience in management/supervisory role in community health setting;
• Knowledge of budget and fiscal accountability, quality reporting and program evaluation;
• Ability to use intermediate level of client information system