Administration Officer - Saskatoon

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. · We deliver acute hospital, primary, community and mental health se ...

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles.

We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The purpose of this role is to provide an efficient reception and clerical support service within the Radiology Department, performing a range of clerical duties, updating the Radiology computer system (CRIS), liaising with patients, medical staff, GPs and other clerical support staff in an efficient and professional manner.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa.

NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Duration, Location, and Working Pattern:
Queen Elizabeth University Hospital are seeking a dedicated and efficient Clerical Officer to join our Radiology Department
The shift pattern for this post is between 08:00 and 20:00, Monday - Sunday

Key Responsibilities

Opening and closing reception areas/ department as appropriate
First point of contact within the Department for external and internal customers
Registering confidential patient data on RIS, registering & updating patient demographics efficiently and with a high level of accuracy
Make full use of various patient information systems to update patient demographics, appointments, waiting lists, and tracking as appropriate to ensure that there is a full audit trail for reports and films
Co-ordinate CRIS (Clinical Radiology Information System) diaries with available Radiologist/Radiographer sessions on distribution of the weekly rota, ensuring that all sessions are filled according to availability of Radiologists and that National Waiting Time Guarantees are achieved
Coordinate all patients' appointment letters, including all relevant information eg, fasting instructions, and preparation in accordance with NHS Government Regulations on waiting times
Communicate with patients regarding changed and cancelled patient appointments, as required often at short notice
Organise patient transport and interpreting services as per site protocol
Communicate with patients face to face or via telephone conversation with any concerns they may have regarding appointments, cancellations, waiting list times and any preparations required for their examination in a sympathetic & diplomatic manner to allay their fears
More responsibilities can be found within the attached job description

Knowledge, training, qualifications and/or experience required to do the job:

Proficient keyboard and computer skills, including e-mail
Clerical experience
The ability to communicate clearly with patients and staff at all levels
Flexibility and the ability to work to deadlines within a team
Knowledge and understanding of medical terminology is advantageous but not essential
Thorough experience and training, lasting between 6-12 months, the post holder will gain a knowledge and understanding of all the clerical and administrative duties, the manual and electronic systems used in the department and all associated protocols, policies and procedures
Posts which are defined as Support Workers in Healthcare will be expected to comply with the new NHS Scotland Mandatory Induction Standards and Code of Conduct for Healthcare Support Workers

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Admin Manager, Annette Reilly, ,

Details on how to contact the Recruitment Service and the

Recruitment Process:
Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements.

Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer.

We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form.

The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged.

By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.