Collections Officer - Toronto, Canada - Vault Credit Corporation

Vault Credit Corporation

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Collections Officer

Required Skills and Responsibilities

Strong written and oral communication skills are essential.
Promptly notifying customers on assigned task list of delinquent monthly payment and collecting past due payments to bring the account back into good standing
Evaluate a situation and advise customers of necessary actions and negotiate debt repayment. Follow up frequently for payment or commitments as per company process guidelines.
Work with portfolio support team to monitor and follow up on selected mortgage renewal accounts in a timely manner and diligently complete administrative process to action renewal.
Accurately complete all documentation required in the required timelines, when working a file, according to company policy
Maintaining a watch list of files that will be potential result in defaulted leases/loans.
Problem solving and tactfully handling confrontational or stressful interactions, efficiently deescalating complaints, treating customers with integrity at all times.
Knowledge of contract terms and other contract documentation required to effectively enforce the contracts
Able to achieve exceptional results while maintaining high ethical standards and compliance to all policies and legislation.
Ability to multitask and successfully perform in highpace environment.
Work independently within a team to ensure service levels are being met
Determine when legal action is required and action on these accounts with speed
To escalate to management any queries beyond scope of individual empowerment
Diligently make notes and update client information in relevant software platforms.
Good mathematical skills and ability to understand payment histories, calculate payouts and renewals
Flexible and supportive to take on other tasks as Management may request