Customer Experience Agent - Toronto, Canada - KYTL Security
KYTL Security
Toronto, Canada
Verified Company
2 weeks ago
Description
Overview
Young and dynamic company founded by expert
cybersecurity consultants, with more than
15 years of experience serving large and mid-sized accounts.
We are very proud of our strong growth, supported by the trust of our customers and the professionalism of our teams.
Join the KYTL family
Duties:
- Field incoming calls by obtaining callers' information and correctly directing caller to the appropriate party
- Ensure the customer is well served by practicing customer service approach including
Fulfilling customer's need by supplying information when appropriate
- Correctly log calls, ensuring that meaningful reporting is possible
- Provide feedback and communication to team on ongoing basis to improve offerings and ensure coverage
- Where customerfacing, greet walkin customers, vendors, or associates and inquire about their visit to provide information or direct to appropriate individual or location
Skills/Qualifications:
- Customer focused, results & detail oriented
- Excellent listening skills and the ability to ask probing questions
- Must conduct oneself in a professional manner and maintain professional appearance
- Education: High School Diploma
Job Type:
Part-time
Part-time hours: 5-7 per week
Salary:
$17.32-$25.43 per hour
Benefits:
- Onsite parking
Flexible Language Requirement:
- English not required
- French not required
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Commission pay
- Overtime
- Tips
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location:
In person
