Field Service, Assistant Manager - Toronto, Canada - Kal Tire

Kal Tire

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Operations Manager, Field Service, the

Field Service, Assistant Manager is responsible for timely delivery of the mobile services program within their operating region. Working collaboratively with their Operations Manager, Field Service, the Assistant Manager is responsible for the 24/7 execution of the service delivery by the field service technicians.

With a strong focus on off-site operations, fleet management, inventory management and supporting organizational initiatives the role ensures performance excellence in the field through the modelling effective leadership behavior.

The Assistant Manager delivers results by creating a diverse and inclusive culture focused on safety and operational standards that drive our competitive advantage in the marketplace.

Core

Responsibilities

Drives results and is responsible for the daytoday performance of the field service technicians relating to efficient service, safety, culture and implementing and coaching standard operating procedures
Responsible to ensure the optimization of the field service technicians on a 24/7 basis
Promotes a culture of accountability for safety, efficient service, and customer service across the team
Collaborates with Operations Manager to align budgets and plans that support zone and regional targets and understands the key performance metrics
Maintains an active infield leadership presence for the operation; supports continuous improvement of the operation
Manages the operations vehicle fleet, in accordance with Kal Tire's ready to service standards
Inventory management responsibility, ensuring proper process and controls are followed
Works closely with the Operations Manager to understand customer's service level agreements and ensures the operational execution
Collaborates closely with the Field Service Support Teams (Billing and Centralized Dispatch Service teams)
Creates a shared understanding of operational excellence across the field service technicians through visible leadership and ensures accountability to and alignment with operational standards
Assesses performance of the team through offsite observations. Coaches for improvement and mentors field service technicians in these practices.
With support of the Operations Manager, Field Service analyzes the Profit and Loss statements for the operation and ensure technicians executes on the best practices to grow sales and improve profitability
Engages with the Operations Manager to understand and execute the operations plans
Support change and continuous improvement initiatives in the operation; implements the changes, ensuring adoption and manages resistance
Builds a diverse and inclusive team by continually developing field service talent to improve the operations performance

Experience

23 years of experience within the tire or roadside field service industry

People management

Demonstrated ability to lead a remote/offsite team of 510

***
Knowledge,

Skills

and Abilities

Demonstrated knowledge of executing to a corporate standard (Kal Tire operation management _& _Kal _Tire Way_ operational behaviours)
Demonstrated behaviours within the areas of: Leadership, team management in both direct report and remote settings, safety and business management
Strong planning and organizational skills
Effective communication skills
Change leadership skillset
Ability to create and sustain culture change to ensure accountability for operational excellence
Manage multiple initiatives and issues
Exceeding operational targets and metrics

Education

Grade 12 diploma or equivalent combination of experience and education

Special Requirements

Daily Off-Site visits to coach, mentor and train team members in the field / minimum 50% of time in the field
Weekend and evening coverage when required

About Kal Tire
Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations.

Our business philosophy centers on exceeding our customers' expectations and relies on our entrepreneurial team members to provide exceptional customer service.