Operations Manager - Lively, Canada - Patrick Sprack Limited (PSL)

Patrick Sprack Limited (PSL)

Verified Company

Lively, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Patrick Sprack Ltd
:

We are an ever-expanding and diversifying HVAC company with a record and reputation for steady customer growth and satisfaction and a focus on the use of the latest technologies and mechanical diversity.

Overview:

_Responsible to the COO, the Operations Manager will be a strong leader who can plan, supervise and manage ,ensuring that operations run effectively, efficiently and according to company policy. The manager will ensure that supervisory staff and worksites are appropriately managed and continue to meet the needs of the business in accordance with business strategies._

_ The qualities of a successful Operations Manager include vision, creativity, commitment and leadership and the ability to observe and interpret the 'big picture' in order to make effective operation management decisions. Operations Manager must be able to oversee and also get involved as required with all aspects of the business areas they are responsible for._
We add value by providing knowledge based and innovative solutions.

We are qualified in a number of related fields which allow us to provide a wider range of services and grant additional benefits.

Our company places ourselves ahead of the competition by consistently delivering exceptional customer service.

Responsibilities & Duties:

Makes and/or approves major operating, business, engineering decisions, as required, to ensure that PSL is operating optimally.
Ensure that strategic operational/business plans are developed and implemented within PSL, and analyze and report, on the achievements and/or gaps.
Holds direct responsibility for managing cost by effective approval expenditures, overtime and effective budget monitoring and monthly variance reporting.
Manages change by anticipating or responding to developments within PSL
Develop new business by nurturing existing clients and demonstrate innovation with regard to new clients and services.
Be principle interface between the customer and the company on all matters
Work with the customer on contract negotiations, implementation of new projects

- and evaluation of project improvements

Resolve issues with the customer concerning billings, work performance, service

- expectations and/or contract requirements

Promote a positive customer experience and provide team leadership with a strong focus upon a qualitative product.
Managing Customer relationships in a positive and professional manner
Directly, and through delegation, coordinates activities required to assure optimum safety compliance, field/shop/office efficiency, reliability, and quality in accordance with established contracts, agreements, policies and applicable regulation's and procedures
Coordinates all activities under the applicable services contracts, equipment, and fleet management including vehicle purchase in collaboration with VP of Acquisitions.
Communicate, monitor and control the effective site/shop expenditure on labour, materials and plant against issued budgets, ensuring accurate performance and reporting via standard site documentation and tools, and/or written reports to the COO.
Ensure that project quality and safety requirements are applied in accordance with Company and statutory requirements.
Ability to " _Coach and Mentor"_ by aligning with business needs.
Ability to analyze and interpret data to make sound, cost effective judgements
Ability to review contracts, interpret contracts, negotiate contracts, resolve contract issues, contract liability and settlement of outstanding payment's owing.
Holds direct responsibility for managing cost by effective approval expenditures, overtime and effective budget monitoring and monthly variance reporting.
Prepare, authorize, review of estimates and quotations as required.

Qualifications & Experience:

-
Coordination and Supervision

Coordinate, manage and monitor the workings of various departments in the organization.

-
Financial

Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial wellbeing of the company.

-
Best Practices

Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

-
Production

Coordinate and monitor the work, monitor performance and implement improvements. Ensure quality of service/products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.

-
Communication

Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

- ** Sales, marketing and Customer Serv