Customer Service Representative, Enterprise Risk - Markham, Canada - mnp

mnp

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Enterprise Risk - Charitable Lotteries' team as a Customer Service Representative. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in mitigating risk. You will provide services that assist with in strengthening the clients reputation and balancing risk.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Provide exceptional inbound/outbound customer service to callers
Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure proper security procedures are followed on all ecommerce customer interactions
Resolve customer complaints (i.e., ticket not received, payment issues)
Create and update customer files in a customized database

Skills and Experience

Completion of postsecondary school
2 years of relevant experience
Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs
Minimum typing speed of 25 WPM with high degree of accuracy
Ability to work under pressure and meet deadlines
Problem solving and decision making skills
Strong organizational skills
Ability to multitask