Service Desk Analyst, Public Alerting - Oakville, Canada - Pelmorex Corp

Pelmorex Corp
Pelmorex Corp
Verified Company
Oakville, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

ARE YOU INTERESTED IN A WORKPLACE THAT HAS...

Personal Spending Account

  • Up to $250 to spend on anything related to physical, mental or financial wellbeing (in addition to your Health Care Spending Account)

Vacation days in addition to Personal Days

  • This includes an extra day off during the month of your birthday our gift to you

An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team

  • Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen

HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?
Read about us here (spoiler alertwe are the home of The Weather Network )

Canada's #1 most trusted brand in media for the

third year in a row


WHY WE NEED YOU? GLAD YOU ASKED...
**_

Please note, this is a Part Time opportunity that requires work on weekends with shifts being Sat and Sun from 7am to 3PM EST.

_**
_ The role is mainly remote but you may have to come to work to our Oakville office as and when required_

WHAT'S THE DAY TO DAY LIKE?:


  • Coordinate with the next level of support when required.
  • Manage and maintain the Live, Training and Test environments in a cloud based setup.
  • Responsible for ensuring that critical timesensitive, efficient and courteous support is provided to all users of the system.
  • Perform detailed analysis and end to end monitoring of the system with a keen eye for catching issues.
  • Responsible for incident/ticket management and providing 360 followup of resolution with users of the system, ensuring that a full history of all problem resolution activity is available for historical, statistical or auditing purposes.
  • Responsible for following standard operating procedures and managing the communications process during critical alerts.
  • Create and maintain technical support documentation including User Guides, Training material, Processes and Procedures.
  • Create and maintain various alert reports required by internal and external stakeholders.
  • Provide training to the end users and help with onboarding new broadcasters.
  • Participate in project work and special management change requests, as required.
  • Available to help maintain the 24/7 support continuity by pooling in for shift gaps and emergency situations.
  • Responsibilities and duties may evolve and change over time._

WE ARE HOPING YOU HAVE:


  • Completion of a college diploma in Computer Science or equivalent experience.
  • Minimum of 3 years' experience in a technical support environment with 24/7 customer service.
  • Excellent troubleshooting skills across multiple environments.
  • Ability to provide remote support.
  • Ability to create detailed technical reports and training documentation.
  • Good working knowledge of VMware, Azure, AWS is an asset.
  • Experience in Software User Acceptance Testing is an asset.
  • System Monitoring/NOC experience is an asset.

COMPETENICIES:


  • Excellent verbal and written communication skills.
  • Excellent monitoring, troubleshooting, critical thinking and diagnostic skills.
  • Ability to work independently and under pressure with mínimal supervision
  • Service oriented with excellent customer service skills, professionalism and a desire to understand and respond to customers' needs.
  • Quality conscious with a high belief in quality and accuracy of work.
  • Ability to multitask, manage time and work in a fastpaced environment.
  • Must be willing to work on a variety of shifts that may include day, evening, night, weekends and statutory holidays, when required.

DON'T MEET ALL THE REQUIREMENTS? DON'T WORRY

_culture add_:

- (yup, that's right, we don't subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment)_


INTERESTED? IT GETS BETTER
:

Wellness Program

  • Lunchtime virtual gym sessions? Count me in Course Reimbursement Program
  • We want you to keep learning, so we can too
  • Open and transparent communication, including biweekly All Hands Meetings with our CEO Pelmorex Learning Academy
- includes offerings like French, Leadership (for people leaders and non-leaders alike), yoga, mindfulness Your mental health is important to us

  • We partner with Inkblot for virtual counseling sessions Frequent employee pulse surveys
- we value your feedback so we can continue to make Pelmorex a great place to work While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up

  • We have an anonymous reporting platform (Speakfully) to ensure everyone's voice is heard

OUR PROMISE TO YOU...
We're highly focused on doing the right thing.

  • We'll discuss issues and timelines professionally, so you have the time you need to do the best work you can
  • You will see the result of your work pushed out to real users quickly
  • We're a team that enjoys learning new technologies and we're open to trying new things
  • We'll try our best not to bog you down with boring meetings
Through const
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