Tech Support - Montréal, Canada - HTR

Description

ONLY FOR APPLICANTS IN THE GREATER MONTREAL AREA

About the employer

Their services are used by LVMH, Sephora, Les Mousquetaires, Groupe BPCE, SUEZ, Eurovia, Bpifrance, Pernod Ricard, Groupe KILOUTOU, KEDGE Business School, and others.

What are their customers saying about our client?

• It is easy to use and updates information quickly.
• It standardizes the signatures of all employees in just a few clicks.
• A convincing gain of time.
• Harmonized signatures and campaigns for 100% of the employees.
• Controlled and reinforced communication.
• Access to performance indicators to measure marketing actions.
• High return on investment (40% Margin it helps enterprise make more money)
• Fast to deploy and it pays for itself.
• The marketing campaign set up takes minutes versus days.
• Communications/Brand is not IT's job

Responsibilities

• You manage your tickets through a ticketing system.
• You are the North American Tech Lead for support (he/she will lead all Tech troubleshooting but will not be a leader)
• You communicate with customers through Phone and Platforms (live chat).
• You are responsible for Lev1, Lev2, Lev3 tickets.
• You are the front lines of tech support for North America.
• You are the first/last touch point of customers that are running in live environments.
• You will have direct communication with customers.
• Direct/Concise line of communication with internal team.
• Day in/out: Active Directory, Office365, Gmail, Azure, LDAP
• You'll groom & grow future junior tech support workers. Qualifications
• 2+ years of technical support experience
• Customer service oriented
• Pride in your work and a "getitdone" attitude
• Strong written and verbal and troubleshooting skills
• Computer Science (degree not necessary)

-
English (Must have) / French (Nice to have)

• Can be trusted alone in front of customers (business acumen)
• Microsoft Office365, Azure, Active Directory (Must Haves)
• TCP, Messaging System, Windows (Client and Server), LDAP Directory (Nice to have)
• Character, Experience, Intelligence, Coachability (in this order)

-
Character: Desire, Self-Awareness, Accountability, Integrity
-
Experience: Tech credibility + business acumen

-
Intelligence: smart, sharp, bright

-
Coachability: You'll be learning new things


Compensation

• Remuneration according to experience
• Medical, Dental, Eyecare, Disability
• RRSP Match 3%
• 6 Week Vacation/Personal Days packag
• Hybrid work, office & remote

Job Type:
Permanent


Pay:
$17.00-$30.00 per hour


Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Montréal, QC: reliably commute or plan to relocate before starting work (required)