Work Order Entry Clerk - North Vancouver, Canada - ALS Global

ALS Global
ALS Global
Verified Company
North Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Work Order Entry Clerk, Sample Preparation


Location:
ALS Geochemistry, North Vancouver


Reports to:
Sample Preparation Manager


General Accountability:

The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed to ensure client instructions are followed accurately.


Specific Responsibilities:


  • Processing and filing a variety of paperwork;
  • Maintains inventory and orders office supplies;
  • Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
  • Responsible for proper and timely followup of client enquiries or requests;
  • Ensures that workorder write ups are checked and entered accurately and in a timely manner;
  • Prepares source data for computer entry by compiling and sorting information and establishing entry priorities;
  • Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy;
  • Follow up on "On Hold" work orders;
  • Assists with editing or creating CPT's as required;
  • Ensures that ALS Group analytical codes and procedures are being followed;
  • Maintains communication by referring client inquires to Supervisor or client service personnel;
  • Provides input on quality improvements to the department;
  • In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
  • Identifies internal and external problems when they arise and reports them to Supervisor or Manager;
  • Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;
  • Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
  • Observe established safety regulations and comply with all ALS health and safety policies and procedures;
  • Other duties as assigned by Manager.

Required Knowledge, Skills & Abilities:


  • Pleasant and professional telephone manner;
  • Organized, highly motivated and customer focused individual;
  • Detail oriented individual with a strong commitment to quality and safety;
  • Ability to work independently and/or as part of a team;
  • Ability to effectively handle a high volume of work and time critical issues;
  • Interpersonal skills along with the ability to exercise diplomacy and tact;
  • Familiarity with Webview and StarLIMS;
  • Familiarity with ALS Group analytical codes and procedures;
  • Intermediate English communication skills both written and verbal;
  • Intermediate computer skills including MS Word, Excel and Outlook.

Required Qualifications:


  • Minimum 6 months' work experience in a commercial minerals laboratory or minerals sample preparation required;
  • Previous experience working within a data entry capacity required;
  • Completion of an office administration certificate or diploma preferred;
  • Background in Chemistry and/or a related field would be an asset.

Physical Demands:


  • Ability to sit and/or stand for up to 7.5 hours per day;
  • Manual dexterity to perform repetitive tasks such as data entry;
  • Reaching by extending hand(s) or arm(s) in any direction.
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