- Lead the design, development, and refinement of scalable customer engagement and experience offerings and solutions.
- Collaborate with cross-functional teams to ensure the integration of innovative thinking and industry best practices.
- Drive the creation of client-tailored strategies that align with their business objectives and enhance overall customer satisfaction.
- Establish and maintain in-market thought leadership by staying abreast of industry trends, emerging technologies, and sector best practices.
- Contribute to whitepapers, articles, and presentations that highlight Bond's expertise in customer engagement and experience.
- Stay well informed of industry and emerging consumer trends, incorporating relevant advancements into our offerings.
- Identify and cultivate new business opportunities within the existing client base and prospective clients.
- Lead the creation and delivery of compelling presentations and pitches to clients, displaying the value and impact of our practice offerings.
- Collaborate with the business development team to drive growth and expand Bond's footprint in the market.
- Establish and maintain strong client relationships, serving as a trusted advisor providing strategic advisory against their consumer strategies, offering insights and recommendations that align with their long-term goals and business planning.
- Collaborate closely with clients to understand their business challenges and co-create solutions that deliver tangible value.
- Build and mentor a high-performing team of consultants, fostering a culture of collaboration, innovation, and excellence.
- Provide ongoing coaching and professional development to team members, ensuring their growth and success within the organization.
- Minimum of 12 years experience designing customer engagement and loyalty marketing strategies.
- Proven experience in loyalty operations, implementation, and financial planning that successfully drives customer engagement, experience, and ROI.
- Strong financial, analytical, problem-solving, and strategic thinking skills, with the ability to articulate complex ideas clearly to clients and internal teams.
- In-depth knowledge of loyalty program best practices, industry trends, and emerging technologies.
- Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization.
- Excellent communication and presentation abilities, with experience interacting at executive levels.
- Demonstrated leadership experience, including building and managing teams.
Senior Consulting Director - Toronto, Canada - Bond Brand Loyalty
Description
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some amazing directions, and as the Senior Consulting Director, Customer Engagement and Experience, you will have your hands on the wheel as we drive the future of loyalty and customer-centric experience.
We pride ourselves on our commitment to in-depth industry knowledge, cutting-edge technologies, and a human centered design approach. As we continue to expand our services, we are seeking a dynamic and experienced Senior Consultant to join our team and play a pivotal role in shaping the future of customer-centric solutions.
Position Overview:
The Senior Consultant will be responsible for creating innovative and scalable practice offerings that elevate customer engagement and enhance their overall experience with a Brand. This role involves leading in-market thought leadership, identifying, and cultivating new opportunities within solution delivery, crafting, presenting, and pitching solutions to clients, and providing strategic advisory to clients and our client leaders. The successful candidate will also be instrumental in developing and nurturing a high-performing team.
Key Responsibilities:
Practice Offering and Client Solution Development:
Thought Leadership:
Opportunity Cultivation:
Strategic Advisory:
Team Development:
Qualifications:
How to Apply:
If you are a strategic thinker, passionate about driving customer-centric solutions, and possess the leadership skills to guide a dynamic team, we invite you to apply.
Why Join Us?
Bond is proudly recognized as a Great Place to Work and a Best Managed Company. We're 800 (ish) people working tirelessly together to deliver extraordinary solutions to our clients. You'll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest business challenges. At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.