Guest Services Agent - Richmond, Canada - FAIRMONT

FAIRMONT

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description:

Guest Service Agent

First impressions are everything Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport.

You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Consistently offer professional, friendly and engaging service
Greet, checkin, respond to requests and settle accounts while providing exceptional service
Assist guests regarding hotel facilities in an informative and helpful way
Follow departmental policies, procedures and service standards
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling
Other duties as assigned

Qualifications:

Your experience and skills include:

Service focused personality is essential; experience is an asset
Able to handle a multitude of tasks in a fastpaced, everchanging environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Must be flexible in terms of working hours regular coverage of overnight shift
Ability to handle cash effectively and with accuracy
Prior experience working with Opera Cloud or a related system
Fluency in English; additional languages are a plus
As a condition of your employment, you must be fully vaccinated against COVID19 and provide appropriate proof of vaccination to the hotel prior to your start date

Additional Information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2
Full hourly wage of $28.55 plus upsell incentives