Manager, IT - Richmond, Canada - Paladin Airport Security Services

Paladin Airport Security Services

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager, IT & Innovation

The
Manager, IT & Innovation will be responsible for leading and overseeing our IT infrastructure and driving innovation for the Pacific Region (BC & Yukon).

They will work closely with the Quality Assurance Team to ensure all technology is maintained in optimal working conditions for reliable and consistent service delivery.

The Manager, IT & Innovation will lead the review and implementation of any new technology improvements to create efficiencies and/or improve the effectiveness of service delivery.

Responsibilities

Oversees the maintenance, optimization, and security of all IT systems, networks, and infrastructure components, ensuring maximum uptime and performance.
Ensures compliance with regulations and information security requirements.
Manages adequate levels of inventory for IT hardware, software, and licenses.
Establishes and enforces IT policies, procedures, and standards to ensure compliance and security to mitigate security threats and system vulnerabilities.
Develops and maintains IT disaster recovery and business continuity plans.
Stays current with technology trends and identifies emerging technology to drive innovation and efficiency.
Manages digital transformation projects from inception to completion includes user adoption and technical integrations, as required.
Performs testing of any new software or systembased technology improvement within controlled environments prior to implementation to evaluate potential improvements and the overall return on investment.
Collaborates with internal stakeholders to understanding IT and innovation needs to provide proactive solutions and support.
Oversees the IT HelpDesk responsibilities to ensure timely resolutions of technical support.
Establishes and maintains SLAdriven partnerships with external vendors and service providers.
Develops KPIs and metrics to measure effectiveness of initiatives.

Qualifications

Bachelor's degree in computer science, information technology, business administration, or a related field.
Minimum of 5 years of experience in IT management, with a focus on innovation and digital transformation.
Proven track record of successfully leading IT and digital transformation projects from conception to implementation.
Understanding of emerging technologies such as cloud computing, artificial intelligence, machine learning, and IoT.
Excellent communication skills, with the ability to inspire and motivate crossfunctional teams.
Certification in project management (e.g., PMP) and/or IT governance (ITIL) is preferred.
Knowledge of relevant regulations and standards (e.g., ISO27001) is a plus.
Must be capable of passing Transport Canada Security Clearance and obtain Restricted Area Identity Card (RAIC).

Salary:
$80,000 - $90,000
Paladin Airport Security Services Ltd.

("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed.

If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.