Client Adoption Specialist - Quebec - Flywire

Description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

Who we are

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity

We are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value.

This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

Key Responsibilities

A Client Adoption Specialist works closely with AMs throughout a client's lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account's objectives.

Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire's utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager's plan.

CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by:

Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts

Creating & maintaining materials to engage with clients and help realise new revenue opportunities

Supporting Sales & Account Management to close new product opportunities which further unlock an account's potential

Additional duties of a CSA Specialist include

• Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
• Accelerating product adoption through impactful onboardings
• Contributing to the creation of value-add client training content
• Ensuring client users are knowledgeable & confident when using Flywire products
• Contributing to the development and creation of payer facing resources
• Working with clients to ensure their payer-facing content & payer journey are optimised
• Supporting the development and delivery of lead generating webinars
• Be an active contributor to the development of the team, providing 'on the ground' insight
• Supporting the onboarding of new team members

Qualifications

Here's What We're Looking For:

• Bachelor's Degree in Business, Communications, or Marketing
• 2+ years of experience in client or customer success and/or support
• CEFR minimum level of C1 in French & English. Fluency in French highly preferred
• Excellent written and verbal communication skills
• Be an engaging, personable, and confident presenter
• Strong attention to detail, time management, and organisational skills
• Excellent interpersonal, analytical, and planning skills
• Problem solving and project management skills
• The ability to work alone as well as part of a team
• Be accountable, proactive, and persistent. Always.
• Experience in sales/account management in Higher Education Industry is helpful
• Salesforce experience is a plus

What We Offer

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
• Great Talent & Development Programs

Submit today and get started

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.