Field Operations Manager - Winnipeg, Canada - Creative Door Services

Creative Door Services

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Creative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry.

We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

The Position:

We have an immediate opening for a
Field Operations Manager in the
Winnipeg Branch. Reporting to the General Manager.

The Field Operations Manager leads and manages all field operations including coordination, dispatching, service and installation and invoicing. S/he will be involved in the selection, development, leadership, motivation, coaching and management of her/his direct and indirect reports.

Responsibilities:

Responsible to lead, develop and manage the Field Operations resources
Identify, monitor and manage customer service standards, including timeliness and professionalism
Recommend and implement necessary action to improve revenue generation and profitability within the department
Ensure effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing process
Drive direct labor utilization, margin and customer satisfaction metrics within the department
Proactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and office
Ensure workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriate
Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team
Maintain a positive attitude and communication style with customers and employees in all circumstances

Qualifications

Ability to develop and implement processes
Strong organization and decisionmaking ability
Good negotiation skills and persuasive ability
Valid driver's license and ability to travel
Good analytical and problemsolving skills
Ability to prioritize and handle multiple tasks
4+ years of progressive experience, with 2+ years in a management capacity
Experience in an industry with a service and installation or distribution company, preferably in a construction environment
Valid driver's license and ability to travel

Education:

4year degree preferred or equivalent of work / education experience
Experience in industry with a service and installation or distribution company, preferably in a construction environment

We offer:

A positive work environment with competitive pay and an excellent benefit plan
Encouragement and support for our Technicians and Installers in obtaining CDI Certification
Comprehensive technical, safety and product training provided
Stable, consistent work with opportunity to build a longterm career with upward mobility
Excellent Health and Dental benefits offered for full time employees
COR Certified workplace
Equal opportunity employer