Service Appointment Coordinator - Edmonton, Canada - Southview Acura

Southview Acura

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Southview Acura's primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal.

As Acura has the most loyal following, you will help us build ongoing customer relationships and exceed expectations on a day-to-day basis.

Responsibilities and Job Duties:

Answer incoming calls regarding service, warranty or outstanding services completed and accurately schedules appointments
Confirm appointments and reschedule missed appointments
Follow up with customers who are overdue for service
Communicates any additional maintenance requirements to customers
Interacting with guests as well as with all dealership departments in a professional and courteous manor
Contribute to special project assignments
Assist the Service Advisors by answering their phone, taking messages, closing out RO's and booking appointments if needed
May also handle and process internal work orders as needed
Must have initiative to do things without direction and work without supervision
Other duties as required

Qualifications:

Excellent command of the English language
Call center experience would be ideal for this role
Strong organizational skills and the ability to effectively multitask
Ability to work independently and as part of a team
We are looking for friendly upbeat people who like talking on the phone and helping customers have the best service experience possible
Helpful attitude and friendly demeanour
Fit with our hardworking, communityfocused, and customerdriven culture
X-Time and CDK experience preferred