IT Intern - Mississauga, Canada - EN3 Solutions Ltd.

EN3 Solutions Ltd.
EN3 Solutions Ltd.
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Some Responsibilities

  • Record, track and escalate incidents via our ticketing system
  • Configure and image workstations, laptops and other computing equipment as required
  • Setup new user accounts and configures the required hardware
  • Configure/support printers, copiers, IP Phones and various other peripheral devices
  • Coordinate with IT team on issues requiring escalation
  • Support mobile devices
  • Assist in special projects as required
  • Provide exceptional service to all departments using available resources while meeting set SLA's
  • Provide escalation support to the team as required
  • Document technical procedures for new technologies, as well as update and maintain existing technical documentation
  • Support the network infrastructure (WAN/LAN)

Education:


  • Post-Secondary education required or equivalent (IT preferred)
  • 14 years of experience in: basic hardware (desktop/laptop) troubleshooting; Microsoft Windows and Office troubleshooting; Apple (macOS and iOS) troubleshooting
  • VPN and remote user connectivity

Knowledge, Skills and Attributes:


  • Attention to detail and committed to a high degree of accuracy
  • Possess excellent time management skills and the ability to prioritize tasks based on the severity
  • Ability to support endusers using different methodologies (phone, in person, web)
  • Understand the importance of good customer service skills
  • Strong verbal and written skills and the ability to work courteously and effectively with all endusers
  • Creativity and demonstrated ability working in a fastpaced environment with a high degree of change and ambiguity is critical

Requirement:

Ontario G/G2 License and a car.


Job Types:
Full-time, Internship / Co-op


Salary:
Up to $2,600.00 per month


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)
More jobs from EN3 Solutions Ltd.
See all jobs of EN3 Solutions Ltd.