Service Desk Analyst Co-op Student - Toronto, Canada - Legal Aid Ontario

Legal Aid Ontario

Verified Company

Toronto, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Union:
Student

Job Number: J
Job Title: Service Desk Analyst Co-Op Student
Job Type: Contract

Contract Duration: 4 months

City, Province, Country: Toronto, Ontario, Canada
Job Location: Toronto
Job Category: Information Technology
Role Designation:

Structured Hybrid

Employees attend a LAO workplace on set days of the week and on the remaining days the employee works remotely at an approved off site location
Open Positions:
Posting Date: April 14, 202
Closing Date: April 21, 2023
Salary: $ $17.00/Hour

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function:

This opportunity will allow you to learn and be involved in all aspects of IT Service Desk Support across a wide range of platforms.

Home Location:
Provincial Office - Toronto

Other Locations:
Not applicable

Reporting to:
Manager, IT Service Desk

Key accountabilities:

Accept all incidents and requests from end users
Support incident requests for all workstation environments, such as MS Office, Office 365, File system, Active Directory, Exchange, SharePoint, VDI and Citrix
Support all network printers, troubleshoot installation and configuration issues, configure new network printers, place service calls where applicable
Support all hardware, software, networking, and attend to phone requests
Troubleshoot and diagnose computer issues, install new images, place service calls with vendor/service provider where applicable
Escalate unresolved issues to Service Desk Manager, IT Operations and Application teams, along with other LAO support teams
Create and update all call tickets, close call tickets and follow up with end users
Support wired and wireless local area network and Internet in the LAO remote offices;
Assist with IT projects in the remote offices and courthouses with the coordination between LAO and buildings managers/contractors;
Assist with LAO remote office moves.
Provide in person service at provincial office

Required skills & experience:

Currently enrolled in a Bachelor's Degree/College Diploma or Certificate in a Computer Systems Technology program or related discipline.
Knowledge and/or exposure of current network hardware, protocols and standards.
Knowledge of network and PC operating systems, including VoIP, Windows, IOS, Android etc.
Dedication to excellence in customer service with demonstrated ability to listen to customer needs at any level and translate those needs into solutions.
Ability to work independently and as a team member
Ability to work within a fastpace working environment and to changing priorities
Excellent communication skills (written and verbal)
Already have an Njoyn account? Just sign in and select "my jobs" to apply.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.

Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community.

We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.