Customer Service Representative - Toronto, Canada - Prometric

Prometric

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

CUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Full-time
Toronto, ON

***:

Work Schedule:

RESPONSIBILITIES:

The responsibilities include, but are not limited, to:

Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective testtakers, enduser clients, and stakeholders.
Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
Providing input to updates of registration and reporting databases.
Tracking customer requests and providing input for improving customer service.

REQUIREMENTS:

At least one year of work experience in customer service.
Sensitivity to inquiries from test takers for whom English is not their first language.
Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Must be eligible to work in Canada.
Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary:
$38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.