Web-to-print Solutions Support Specialists - Burnaby, Canada - PressCentric Software Solutions
2 weeks ago
Description
PressCentric Job Posting
PressCentric specializes in Web-to-Print software solutions for printing companies using the Software-as-a-Service model. We are seeking one full-time, permanent Web-to-Print Solutions Specialists at our Vancouver location.
Title of Position:
Web-to-Print Solutions Support Specialists (NOC 6221)
Number of Positions available:1
Term:
This is a full-time, permanent position based on a 40-hour work week.
Wage:
$28.85 / hour
The overall purpose of this position is to facilitate and execute inside and outside sales campaigns whilst being active in increasing client retention rates.
New clients can often be unfamiliar with web to print systems and will require consultation on best practices when providing managed print services to their customers.
Duties will include, but not limited to:
- Help with initial setup, training and on-boarding of new clients and retain clients past the trial period.
- Provide ongoing customer support and training on system operation for existing clients.
- Consult with clients after sale on the best practices for web to print solutions.
- Troubleshoot technical problems, providing immediate CSS or HTML fixes for smaller aesthetic issues or provide input to developers when storefronts or services must be tailored to suit clients' needs.
- Identify potential clients who could benefit from web to print technology and solicit them.
- Promote additional services to existing clients.
- Assist in development of reports and proposals as part of sales presentations to illustrate benefits of using our services.
- Prepare and administer sales contracts using DocuSign.
- Conduct sales transactions through Internetbased electronic commerce.
- Create and manage Salesforce campaigns & ZenDesk macros.
Requirements:
- Postsecondary education in computing, software development or a related field.
- Ability to communicate effectively in an English speaking environment.
- Minimum one year of computer or technical sales experience.
- Practical knowledge of SEO / marketing in a print provider context.
Bonus if you have:
- Experience with print management and print production systems
- Experience with and knowledge of print provider business methodologies
Job Types:
Full-time, Permanent
Salary:
$28.85 per hour
Benefits:
- Dental care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- BURNABY, BC: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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