Client Advisor - Montreal - Burberry

    Burberry
    Burberry Montreal

    4 days ago

    Full time
    Description

    INTRODUCTION


    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE


    The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

    Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

    As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

    RESPONSIBILITIES


    SERVICE AND SALES

    • Meet and exceed individual and store sales and other commercial KPIs
    • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
    • Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
    • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
    • Be efficient in following‑up and delivering after‑sales services to our clients
    • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
    • Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
    • Foster teamwork and a positive work climate

    CLIENT ENGAGEMENT

    • Build meaningful relationships with Clients
    • Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
    • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
    • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

    PERSONAL PROFILE

    • A proven track record in delivering sales and exceeding targets
    • Previous experience in Clientelling
    • A strong interest in fashion, art and culture
    • Strong product knowledge and good understanding of store retail operations
    • Understanding of competitor products
    • Experience in working as part of a team
    • Fluent in local language; English proficiency is desirable
    • Other language knowledge is desirable
    • Demonstrates Confidence, Curiosity, Conviction, and Care
    • Enjoys being part of a team
    • Energetic, Pro‑active and self‑motivated
    • Detail‑oriented and creative with a passion for selling
    • Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
    • Results driven and commercial mindset
    • Flexible, collaborative and adaptable approach to work

    MEASURES OF SUCCESS

    • Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
    • Service targets (Guest Experience, Net promoter score)
    • New client acquisition (conversion and retention)
    • Number of appointments held on a monthly basis

    EEO STATEMENT


    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


    #J-18808-Ljbffr

  • Client Advisor

    1 week ago

    Only for registered members Montreal Full time

    The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. · ...

  • Client Advisor

    1 week ago

    Only for registered members Montreal

    +Job Summary · Burberry believes creativity unlocks spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in 1 ...

  • Client Advisor- EN

    1 month ago

    Only for registered members Montreal

    We thrive on the challenge to be our best, progressive thinking to keep growing, · and working together to deliver trusted advice to help our clients thrive · and communities prosper. We care about each other, · reaching our potential, · making a difference to our communities, · ...

  • Client Advisor, Montreal

    1 week ago

    Only for registered members Montréal, QC HG P

    The FENDI Client Advisor is responsible for providing best in class customer service and for exceeding their sales goals. · ...

  • Client Service Advisor

    1 month ago

    Only for registered members Montreal, Quebec

    Provides daily operational service support and ensures the delivery of exceptional client experiences Resolves client problems in a prompt and effective manner while ensuring that enhancement opportunities are identified and addressed or referred during client service interaction ...

  • Advisor, Client Experience

    1 month ago

    Only for registered members Montréal

    Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence. · ...

  • Client Service Advisor

    1 month ago

    Only for registered members Montreal $45,500 - $84,500 (CAD)

    Provides daily operational service support and ensures the delivery of exceptional client experiences. Ensures that tickets are resolved per client's expectationsMay be able to apply interest adjustments based on limitsTracks collection of client service feesAnalyses client feedb ...

  • Client Service Advisor

    1 month ago

    Only for registered members Montreal Full time $45,500 - $84,500 (CAD)

    Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner. · ...

  • Advisor, Client Experience

    1 month ago

    Only for registered members Montreal

    Job summary · Create and handle customer service requests, document them, resolve them, and follow up until they are closed; · Reproduce problems described by external customers in internal databases to direct corrections to the right department;Prioritize customer requests accor ...

  • Client Service Advisor

    3 weeks ago

    Only for registered members Montreal Full time $45,500 - $84,500 (CAD)

    Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner. · ...

  • Advisor, Client Experience

    1 month ago

    Only for registered members Montréal, QC

    We are looking for a Client Experience Advisor to join our team. The ideal candidate will have experience in deployment and/or support of financial resource management information systems in the healthcare sector. · ...

  • Advisor, Media Creativity Clients

    1 month ago

    Only for registered members Montreal, Quebec

    At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness relevance · Do you think you have the abilit ...

  • Sales & Client Advisor (Keyholder) | Royalmount

    1 month ago

    Only for registered members Montreal

    We are currently seeking a Sales & Client Advisor with Keys who will report to the Store Director. · Le(la) Conseiller(ère) aux ventes et à la clientèle avec clés aide la direction à s'assurer que les procédures d'ouverture et de fermeture sont effectuées correctement, · conformé ...

  • SAINT LAURENT Client Advisor Royalmount

    4 days ago

    Only for registered members Montreal

    Fournir un service client et un service après-vente exceptionnels à tous les visiteurs et clients · Faire preuve de passion en établissant et en rétablissant le contact avec les clients... · ...

  • Advisor, Member and client experience

    1 month ago

    Only for registered members Montreal Full time

    This is a temporary position for 15 months as a member/client experience advisor at Desjardins in Montreal. · ...

  • TPS Client Service Advisor

    1 week ago

    Only for registered members Montreal $45,500 - $84,500 (CAD)

    Provides daily operational service support ensuring exceptional client experiences resolves client problems effectively identifies enhancement opportunities analyzes client feedback market trends competitive intelligence to provide actionable insights strategic planning identifie ...

  • TPS Client Service Advisor

    2 weeks ago

    Only for registered members Montreal Full time $45,500 - $84,500 (CAD)

    This is a Client Service Advisor position at BMO Financial Group. · ...

  • TPS Client Service Advisor

    2 weeks ago

    Only for registered members Montréal, QC HY L

    Provides daily operational service support and ensures the delivery of exceptional client experiences. · ...

  • BOTTEGA VENETA Client Advisor, Montreal

    1 month ago

    Only for registered members Montréal, QC

    +Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. · + · +1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment · Ability to consistently achieve and exceed sales ...

  • BOTTEGA VENETA Client Advisor, Montreal

    1 month ago

    Only for registered members Montreal, Quebec

    +Job summary · Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.+Meet and exceed monthly sales goals and KPI's thru client outreach; developing new clients via appointments and consignments, informing all clients of new coll ...

  • Advisor, Member/client sales and service

    1 month ago

    Only for registered members Montreal Full time

    As a Member/client service advisor Sales you help solicit and develop and maintain business relationships with members and clients. · ...

Jobs
>
Client advisor
>
Jobs for Client advisor in Montréal