Customer Order Specialist - Saint-Hubert, Canada - Techo-Bloc

Techo-Bloc

Verified Company

Saint-Hubert, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description Pave your career at Techo-Bloc**:

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done.

We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America.

We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition:

At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards:

Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture:

Ditch the silos and join us in driving innovation and excellence together.

We support and care about each other's success Experience a vibrant culture with 5-star ratings from most of our employees.

Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

RRSP with employer contribution
24/7 telemedicine & Employee Assistance Program (EAP)
Inhouse leadership development and coaching
Training & Development Programs
Flexible work arrangements
Considerable referral bonuses
Discounts on Techo-Bloc's products
Healthy snackfilled kitchens
Techo-Bloc branded swag
Free parking
Employee Recognition Events
English and French courses available as needed

We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated.

In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists.

Here's what your typical day will entail:

Analyzing customer orders and accounts to propose optimal solutions that save time and money;
Managing inventory transactions and logístical requests using various software systems;
Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
Following up with customers on overdue orders awaiting pickup;
Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.

A day in the life

Qualifications

Strong customer service skills with a passion for service and ownership of every customer interaction;
Excellent problemsolving skills, a positive attitude, and attention to detail;
Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
Proficiency in Microsoft Office Excel and Word;
Selfmotivation, initiative, and a quick learning ability;
Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

Additional Information: