Customer Success Manager and - Toronto, Canada - Kameleoon

Description

Kameleoon enables brands to offer exceptional digital experiences and personalize the customer journey to maximize engagement and conversion, driving exponential online revenue growth.

Its web and full stack experimentation and personalization platform measures visitors' purchasing intention in real-time and adapts messages, content, navigation and offers on all channels.

With features including A/B testing, manual user segmentation, AI predictive targeting, customer behavior tracking and real-time data,

Kameleoon delivers an improved experience for each and every visitor.
Kameleoon's platform helps marketers, product managers, and developers build better customer experiences and products.

With a team of +150 people present all over the world - US, Canada, UK, Nordics, Germany, France, Italy - Kameleoon works with more than 450 companies worldwide rely on Kameleoon, making it the top SaaS platform for AI-driven experimentation and personalization.

These include leaders in ecommerce and retail, media, travel, automotive, financial services and health such as Toyota, BPCE, Fnac Darty, Swarovskiand many others

As part of strengthening the Kameleoon Consulting team in North America and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and motivated Customer Success Manager (VIE contract) for a 24 months mission in Toronto (Canada) after a short onboarding in our Paris office.

Under the leadership of a Customer Success Team Leader, you will be in charge of the successful retention and expansion of a customer portfolio in our North American market and contribute as presales consultant to help close new deals.

If you are assertive, business-driven, curious and have a strong motivation of delivering high customer satisfaction and success, this CSM role at Kameleoon could be the right position for you.

In this role you will...

• Deliver perfect product demonstrations & presales presentations to our prospects to help our Sales close new deals
• Onboard & train new customers on Kameleoon solution and ensure proper and fast tool adoption (including supporting POCs/trials)
• Secure customer renewals by maintaining a high customer health score all along the customer lifecycle
• Act as the main point of contact for your customers and assist them in the use of our solution
• Provide CRO and UX improvement consulting advice to your customers
• Provide technology and market insights/trends to your customers
• Drive the expansion of your customer portfolio through both projects/service and licence/product upsells
• Provide our product team with customer feedback and insights to help prioritize and adapt our roadmap

What are we looking for?

• A first experience as Customer Success Manager or Account Manager or Presales specialist for a SaaS editor
• Interest in presales is a must (experience in presales is a plus)
• You have a real interest for technology and are able to comprehend technical topics (though being a technical expert is not a must)
• You speak English fluently (native is a plus), both verbally and in writing
• You are excited about the idea of joining a fastgrowing and innovative company

In exchange, Kameleoon can provide...

• An international environment within our Torontobased consulting team, with very nice coworking space well located in the center of Toronto
• During your onboarding, great offices in the center of Paris (Opera / Chaussée d'Antin) with an amazing terrace
• A young, dynamic, talented and friendly consulting team
• Daily interactions with the Sales, Product, R&D and Marketing teams
• Regular moments of conviviality with colleagues and regular teambuilding events
• 2 seminars per year (one in North America, one in Europe)
• Health mutual

We want to build diverse and talented teams.
If there's anything we can do to help you help us, please let us know.