Service Advisor - Calgary, Canada - Country Hills Nissan

Country Hills Nissan

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Kaizen Automotive is one of Canada's 50 Best Managed Companies and a leader in automotive retail. We are always looking to expand and grow our business and are currently looking to add a qualified SERVICE ADVISOR to our team at Country Hills Nissan

The Service Advisor is responsible for accurately identifying and verifying a customer's needs, and providing professional, courteous, and positive customer service.

The role must be able to effectively communicate to the customers the accurate cost of services and parts and the time of completion.

The Service Advisor must keep up to date on new and used vehicle warranty repairs and how to administer them according to the manufacturer warranty guidelines.

RESPONSIBILITIES
Meet and greet service customers promptly in a professional and courteous manner
Inspect vehicle and refer to service history to accurately identify and verify customer's service needs
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
Demonstrates behaviours consistent with the Company's Values in all interactions with customers, co-workers, and vendors

REQUIREMENTS:

Two or more years of previous experience as a service advisor
Experience in handling multiple priorities in a fast-paced environment
Outstanding communication skills in both verbal and written
ADP Dealer Services Experience a plus
A desire to work in a commission, performance-based, environment
Great attitude with a high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
High School diploma or equivalent
Valid driver's license in the Province of Alberta

COMPENSATION & BENEFITS

In addition to competitive pay, we offer our employees:
Group Health & Dental
Life and Disability Insurance
Paid vacation
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities

KAIZENCANADA

Benefits:

Company events
Company pension
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off

Schedule:
Monday to Friday
Weekends as needed

Ability to commute/relocate:

Calgary, AB T3J 0R4:
reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

service advisor: 1 year (required)

Work Location:
In person