Manager, Commercial Properties - North Vancouver, Canada - Quay North Urban Development

Description

JOB DESCRIPTION:


MANAGER, COMMERCIAL PROPERTIES

JOB TITLE:
Manager, Commercial Properties


REVISION DATE:
January 2024


REPORTS TO:
President


PRIMARY DUTIES:
Day-to-day Property Operations, Tenant Relations, Leasing, Construction


PORTFOLIO:
Lonsdale Quay Market, Tsawwassen Quay Market, Nanaimo Quay Market, Shipyards, East 4th Avenue


STATUS:
Temporary, 1-year Contract, Full-Time

As a member of the leadership team at QNU, the role of the Manager, Commercial Properties is key to the success of the property management and facilities departments of the company, with responsibility for day-to-day oversight, approvals and direction.

This role is responsible for planning and implementation property maintenance and administration programs and ensuring overall property integrity and success.

Working within the established vision for the company, and the policies for our approach to property management, the Manager, Commercial Properties must be a motivator and a great leader for the team.

1. SCOPE AND PURPOSE

QNU's Manager, Commercial Properties is an experienced property management professional, capable of leading the property management teams, and ensuring effective and efficient property operations and administration.

The role works closely with the facilities department, maintaining a physical presence on site at all properties with regular site inspections and joins the property management team in various meetings with tenants and contractors.

As a conduit to the executive team, the Manager, Commercial Properties maintains clear and up-to-date understanding of all operations at all properties, and reports weekly to the President, and monthly to the Executive Team.

2. CORE COMPETENCIES, CHARACTERISTICS AND QUALIFICATIONS
The Manager, Commercial Properties possesses and demonstrates the following experience and/or capabilities:

• 10 years real estate experience, in property management, development, or relevant field with track record of successful and profitable operations.
• Minimum 2+ years of supervisory experience in property management.
• Strong understanding of property operations, building systems, property accounting, lease administration, lease language.
• Familiarity with diverse property functions, and able to communicate effectively with all internal departments and external trades and contractors.
• Outstanding organizational and time management skills.
• Analytical mindset and problemsolving orientation.
• Inherently good communicator.
• Excellent interpersonal and leadership skills.
• Proficiency in Microsoft Office suite and other office productivity tools.
• Flexible and adaptable team player willing to do what it takes to get the job done.
• Common sense, and critical thinking.

3. POSITION RESPONSIBILITIES AND ACCOUNTABILITIES
The following outlines, at a high level, the roles and responsibilities of the Manager, Commercial Properties:

a. Operations

• Provide support and direction on operations and administration of all properties in portfolio, using all reasonable efforts to manage, repair and maintain the properties in efficient and satisfactory manners that maximize the cash flow from the property.
• Review productivity and performance of maintenance programs, ensuring workload is prioritized appropriately, and buildings are efficiently operated and wellmaintained and in compliance to all applicable regulatory requirements on a costeffective basis.
• Ensure monthly and annual property and equipment audits, reviewing these reports.
• Weekly, biweekly or monthly site inspections of all properties following preset schedule, reviewing property condition, and building rapport with tenants.
• With property team, oversee and instruct onsite personnel engaged in the maintenance or improvement of the building.
• Ensuring the image/look of the buildings consistently meets the expectations of Company.
• Review contracts on an ongoing basis (annually) and oversee reconciliation and tendering for all contracts annually.

b. Construction

• Coordinate all onsite construction activities, as it relates to all tenant improvements and landlord's work.

c. Administration

• Oversee all administrative functions of property operations, ensuring flow of information is efficient and effective.
• Deliver detailed reporting packages to the Executive Team monthly, or as required.
• Support Corporate Administration Manager with coordinating documentation for insurance claims.

d. Financial

• Review all purchase orders, and provide approval up to $1,000, and review and approve all payable invoices.
• Review accounts receivable on a weekly and daily basis for all properties, ensure appropriate follow up by property managers as necessary.
• Manage operating costs and budgets, coordinating service contracts, ensuring work orders, renovations and capital projects are completed within budget.
• Report monthly on financial statements and budgets, wi