Technical Support Engineer, Trilogy (Remote) - 60,000/year USD - Mississauga

Only for registered members Mississauga, Canada

4 weeks ago

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Job summary

Customer expectations for support are rising sharply while the industry struggles with mounting complexity.

The challenge will intensify further.

  • Investigate complex escalations that AI systems cannot fully address,
  • apply specialized human judgment to bridge capability gaps,
  • and subsequently refine the AI system to close those gaps

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