Customer Service Representative - Toronto, Canada - Reimagined Parking

Reimagined Parking

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description:

Location:
Lot Wellington St W (TD Centre)

Start Date:
Stated Below

End date:
Stated below

Shift: 2 days only: Saturday, February 17 / 7:00am-3:00pm & Sunday, February 25 / 7:00am-3:00pm

Deadline:
Sunday, February 18th, 2024, at 5:00pm

This is an internal position for all SEIU Impark employees.

Who You'll Work For?

The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

What You'll Do
Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

Key Responsibilities:

Develop sound critical and decisionmaking skills necessary to thrive in a fastpaced environment with backtoback calls while maintaining poise, accuracy, and speed
Acting as a fastmoving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
Embrace performancebased call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
Provide comprehensive branch, lot and account maintenance support
Respond to customer inquiries ensuring customers receive timely resolution and accurate information
Demonstrate excellent customer service to assist in retaining Monthly Parking customers
Ensure all customer account information is updated accurately and notes are entered for every transaction.
Complete and maintain any required paperwork or record keeping methods
Keep up to date with changes in workflow, policy, and product knowledge.
Provides support and training to new CSR positions.
Keeps accurate records and updates all systems with required information.
Assists other CSR's with trouble shooting for clients.
Processes all work orders and meter out reporting and uploads the required documents to the share drive.
Process hotel voids and enters into wireless system for revenue purposes.
Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
Assist with monthly Guest Passes
Maintains deliverable calendar to ensure all departments meet external deadlines.
Issue, enter, and track Temporary paper passes as needed
Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
Provide service for telephonebased customers for signups and maintenance of monthly parking accounts.
Provide user support/assistance to customers using the webbased interface.
Complete all aftercall work required to finalize a new customer signup or modify an account.
Receive and accurately data enter customer information, credit card and preapproved payment signup information.
Assist daily parkers with meter out of orders and requests for information
Other duties as assigned

Skills, Knowledge and Expertise:

Must be at least 18 years of age
G12/Equivalent
1 year Customer service experience in a highvolume, fastpaced environment (ex. Retail, call center), preferred
1 year data entry experience equaling 40 WPM
Knowledge of contact center policies and software, including CRM, phone systems, etc
Strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Exceptional written oral communication skills
Strong analytical abilities and sound judgment in decisionmaking
Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
Ability to multitask, prioritize, and organize within a structured environment
Flexibility and adaptability
Motivated, take initiative and possess strong work ethic
Ability to respond to customer complaints maintain professio