Itam Business Process Consultant - Calgary, Canada - SoftwareOne

SoftwareOne

Verified Company

Calgary, Canada

22 hours ago

Posted by:

Sophia Lee

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Description

Job Function:

Software & Cloud Services Why SoftwareONE?:

The role:

Job Summary
The ServiceNow Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that help achieve our client's strategic goals.

You will lead current-state process discovery, re-engineering workshops, and analysis sessions to identify and develop solutions that impact the organization's ability to operate with greater efficiency and effectiveness.

Beniva Consulting Group, a SoftwareOne Company, has grown rapidly as a Specialist ITX Partner in North America with a presence in the USA and Canada.

Having achieved ServiceNow Elite Partner status in less than two years, Beniva Consulting Group, a SoftwareOne Company, is amongst the fastest growing companies in the ServiceNow ecosystem.

We have over 60 sales & delivery professionals.

We are leaders in end-to-end IT Asset & Portfolio Management enablement & sustainment, supported by CMDB/CSDM, ITAM, ITOM & ITBM expertise.

We collaborate closely with ServiceNow account teams, as well as other partners, to deliver a complete solution.

How will you make an impact?

Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Liaise with Process Owners to educate them on functional capabilities, how to drive operational excellence, and value realization of the ServiceNow platform.
Drive process definition, reengineering, improvement, and gap analysis of current/tobe processes with product owner(s), process owners, and other key stakeholders.
Engages with crossfunctional teams to design and implement ServiceNow processes
Lead requirements workshops including stakeholder interviews, gathering business needs, analysis of existing use cases
Analyze, document, and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Manage translation of business requirements and communication of functional requirements to development team, ensuring best practices and processes are followed
Collaborate with project manager to develop responses to stakeholder requests for scope change, exceptions, and contingency requests. Provide input for scoping and estimation activities related to RFPs and SOWs
Lead team of functional analysts, providing day to day direction, mentorship, coaching and career direction.
Promote continuous process improvement practices through process best practices, metrics/KPIs, dashboards and role accountabilities.

What we need to see from you:

What you offer

Bachelor's or Master's degree in business, information systems, business administration, computer science or equivalent. May substitute the equivalent of a combination of education, technical certifications, or training, and/or work experience
5+ years' experience in Data Analysis, Business Analysis, Business administration or finance
4+ years experience in management, process design, or product management consulting
2+ years working with the ServiceNow platform on current releases
Excellent verbal and written English communication skills with emphasis on customer service and workshop facilitation and presentations of varying content depending on the audience
Exceptional skills documenting process design, business requirements, user stories, process guides, and project collateral
Strong interpersonal skills with a strong customer centric mindset
Experience leading/executing complex strategic and operational initiatives at large organizations.
Experience partnering with and advising executives
Experience with troubleshooting problems, handling challenging situations, and conflict resolution
Willingness to travel (up to 25%) and be comfortable in changing office environments
Certified Business Analysis Professional (CBAP) certification is an asset
ServiceNow CIS Certifications
ITIL V3 or ITIL 4 Foundations Certification is an asset
Fluency in French a strong benefit
Eligible for direct employment in the US or Canada

What you should really know about us:

What we offer

Generous pay with bonus structure
Independent environment without a lot of red tape where you are empowered to make decisions
Substantial benefits package that includes:
Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
401k program with employer matching 50% up to the first 10% of employee's contributions
Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
Access to EAP and concierge services
Pre-Paid Legal at no cost
Plentiful PTO that inclu