Collector I - Moncton, NB, Canada - DLL - Financial Solutions Partner - Part of Rabobank

Description

As a Bilingual Late Stage Collector, you will be responsible to collect on past due accounts and to ensure that the Team's monthly targets and objectives are achieved.

You will be responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements.

This contact is established through outgoing and incoming telephone calls and correspondence, as well as general inquiries.
Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:
Contact delinquent customers and apply standard collection techniques
Meet standard measurements set for collection activity
Interact with Dealers and cross-functional teams to resolve collection issues
Use existing technology to identify delinquent customer accounts
Make decisions within established guidelines and policies
Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.
Coordination of transferring files to or from the

Legal Compliance Department:
Prepare paperwork for equipment returns and refer to Asset Management
Compile an Account Summary and recommendation for the Legal Compliance Department
Support Collection Management team with cross functional team training
~ Solid team player
~ Ability to work from home remotely/independently and in a virtual team environment
~3 to 5 years of commercial collections experience
~ Bilingual in French and English
~ Proficient in MS – Word, Excel, Access, and Outlook
~ Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
~ Excellent planning and organizational skills with ability to prioritize work effectively
~ Finance – Provide learning opportunities to help members achieve personal financial health
We are team members, family members, community member. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Halifax, Nova Scotia; The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location.

Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason.

This position is subject to the terms of DLL's compensation plans and policies.

Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

Please apply online via our career website