Front of House Supervisor - Scarborough, Canada - Floga Estiatorio and Event Space

Floga Estiatorio and Event Space

Verified Company

Scarborough, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The restaurant FRONT OF HOUSE SUPERVISOR is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities.

The FRONT OF HOUSE SUPERVISOR assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

DUTIES AND RESPONSIBILITIES

Lead, develop, train, and motivate team with fellow managers into highperforming teams
Build sales and guest counts through leadership of team and being involved in the community
Maximize sales and profits by upholding sales, service techniques and the Floga standards to ensure a great guest experience
Responsible for participating in ordering and inventory control.
Participate in ordering and inventory
Will be responsible to ensure takeout is running without any issues.

This will include and will not be limited to the following:

Ordering takeout, delivery and catering menus
Ensure the system for the customers credits is being followed
Assist at takeout when needed
Ensure proper closing and procedures are being followed
Ensure catering orders is being communicated to the kitchen and is being fulfilled without any issues
Ensuring Opening and Closing procedures are followed.
Ensure complete and timely execution of corporate & local marketing programs
Manage team member performance with clear feedback, recognition, reviews, coaching/teaching, and discipline
Participate in weekly management meetings and ensure employee preshift meetings are ongoing and productive
Model ways to delight guests and team members to deliver an excellent guest experience
Controlling costs
Ensuring product quality
Exceeding established performance objectives
Providing exceptional customer service
Assist in controlling daytoday operations (ordering food and supplies, and developing the restaurant team, etc.)
Ensures Floga Operating standards, local health and safety codes, and company safety and security policy are met
Assist in recruiting, interviewing, and hiring team members, conducting performance appraisals, taking disciplinary action, motivating and training, when needed
Assist in maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
Ensures food quality and 100% guest satisfaction
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Champions recognition and motivation efforts