Casualty Claims Representative - Toronto, Canada - Wawanesa Insurance

Wawanesa Insurance

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Feb 17, 2023

Location:
Toronto, ON, CA, M2P-2B7 Remote - Canada, CA

Company:
Wawanesa Insurance

We're proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. For this role, you may work anywhere that Wawanesa operates in Canada, but must have proficient knowledge and experience in handling Ontario Casualty claims handling.**We will offer in-person training with a target starting date of April 17th or April 24th, 2023 for the first few weeks at our North York, ON (4120 Yonge St) location.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada's largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion.

Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada.

With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States.
Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview:

Responsibilities:

Provide exceptional customer service to our customers, brokers and preferred partners
Handle single and multiparty, intermediate complexity level Commercial General Liability and Personal Liability Claims
Interpret policy wordings, determine claim coverage and collaborate with Underwriting as required
Ensure early and appropriate liability investigation by proactively gathering facts from various sources
Knowledge of Regulations such as Occupier Liability Act, Negligence Act, Insurance Act, Condominium Act and others
Request and evaluate relevant information from sources such as claimants, plaintiff counsel, defence counsel, third party adjusters, independent adjusters, experts, appraisers, contractors, in order to assess exposure, quantify the loss and achieve a fair and reasonable claim resolution
Through proactive claims handling, ensure early exposure identification and establishment of reserves
Negotiate settlement with claimants, lawyers and other insurers by establishing proactive negotiation strategy
Ensure detailed and timely claim documentation based on company standards and policies within the claims system
Maintain file litigation strategy and collaborate with legal partners
Attend mediations, court proceedings and other dispute resolution processes, as required
Contribute to overall Casualty Claims initiatives and implementation
Perform other duties as assigned

Qualifications:

Experience required in handling Commercial General Liability and Personal Liability Claims, specific to Ontario:

Casualty Claims Representative

Intermediate: Minimum of 2+ years of progressive Casualty claims handling experience, with knowledge of Commercial General Liability and Personal Liability Claims

Casualty Claims Representative
- Senior: Minimum of 5 years of progressive Casualty claims handling experience, with advanced knowledge of Commercial General Liability and Personal Liability Claims

Obtained or working toward Chartered Insurance Professional (CIP) Designation and a desire to continue relevant industry education (FCIP, CRM, etc.)
College/University degree preferred
Excellent customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards
Proven knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
Expert investigative, analytical and problemsolving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
Excellent communication skills, both written and oral
Excellent negotiation skills
Excellent knowledge of medical and legal terminology
Knowledge of Directors and Officers claims handling and Commercial Group Accounts/Programs claims handling is an asset but not required
Excellent teamwork skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced and continuous improvement environment
Detail oriented with a critical degree of accuracy regarding data interpretation
Proficie